Reviews (349)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a reliable way to connect Shopify with Amazon for automated fulfillment. It’s praised for smooth order syncing, fast tracking updates, and near real-time inventory sync, even across multiple stores and channels. Many highlight flexible rules, SKU mapping, and manual fulfillment options. Support is frequently described as exceptional, with quick, hands-on help and easy onboarding, making it popular for new and growing businesses.
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Excellent app. Manages almost real time inventory sync with Amazon MCF. Every 30 minutes it pulls in the inventory. Everything is automated. We don't have to do anything after initial setup. Any questions we have, WebBee Support is available for a Zoom chat to go over things. We liked the Shopify MCF integration so much we decided to also use WebBee for TikTok Shop and MCF integration. We highly recommend using WeBee over the default Shopify apps for Amazon MCF integrations.
Thank you, nutritist, for your kind words! We're thrilled to hear that our app's automation and real-time sync have made your operations so seamless. We also appreciate you trusting us with your TikTok Shop integration and for highly recommending us. We're grateful for your business!
Inventory not syncing. We are in big trouble due to this. We are getting orders but we have no stock on Amazon. WebBee is unable to sync the inventory from Amazon.
I have been using Amazon MCF by Webbee for the past 7 months to route orders between our Shopify store and Shipbob 3PL and Amazon FBA. Unfortunately, my experience with this app has been extremely disappointing. Every single day, I encountered issues such as tracking numbers not uploading for orders and orders failing to submit to Shipbob due to constant SKU mapping problems.
Despite alerting the CEO AJ and management member Soonam about these problems, they were never properly addressed. The app’s management is very poor. I was even told that my $95 monthly fee doesn't cover the cost of fixing all the bugs, which is an unacceptable excuse. If the app cannot be properly maintained for the current price, then the price should be increased to ensure better service.
These daily headaches have pushed me to seek alternatives, and I strongly advise others to avoid this app at all costs. It has been a frustrating and unproductive experience, and I do not recommend it to anyone.
Hello ,
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please drop us a mail at help@webbeeglobal.com to determine how we can provide you with a solution.
We value our customers’ opinions and would like to thank you for bringing this to our attention.
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Thank you for your valuable feedback , we have now improved our processes and capabilities many notch to handle use cases like yours.
AJ
Solid tech help when needed. The app is very user-friendly and works great! The integration was easy, and their help chat was fast, helping with additional integration steps for Amazon FBA shipping.
Hello
We are thrilled to hear about your positive experience with our app and support team!
Providing solid technical help and ensuring a user-friendly experience are core principles for us, and we are glad to know that you found the integration process smooth and the app helpful for your needs. Our team is always here to assist with any additional integration steps or questions you may have, and we are committed to ensuring your success with our platform.
Thank you for choosing our app, and please feel free to reach out if you need further assistance or have any feedback to share.
The app is very nice and allows you to create product bundles even though they are not listings on Amazon. The support is also great and very fast. They connect with you right away and remote in if needed.
Hello
We are also thrilled that you had a great experience with our support team. Providing fast and effective support is one of our top priorities, and we are glad to hear that our team connected with you promptly and provided assistance, including remote sessions when needed.
Your satisfaction is very important to us, and we are committed to ensuring that you have a great experience using our app. If you ever need further assistance or have any questions, please feel free to reach out to us.
We're always here to help!
This app is the best of the best. Something that Amazon can't do, this WebBee app has done. We've been using it for the past three months, and it has all the functionalities that we need. The best part is how quickly they respond to your chat. They take less than one minute to reply and will send you a quick Zoom link to help you get things set up correctly or answer any questions you may have. The price is very reasonable, and customer service is top-notch. With all the features, a reasonable price, and excellent customer service, you can't ask for more. It has everything you need to have your Shopify order automatically fulfilled by Amazon. Cheers!
Hello
It's fantastic to hear that you've had such a positive experience with the WebBee app! Having all the necessary functionalities along with top-notch customer service can truly make a significant difference in your business operations.
The quick response time and willingness to provide assistance, whether through chat or Zoom, demonstrate a commitment to ensuring a smooth experience for users like yourself. Combine that with a reasonable price point, and it sounds like you've found a winning solution for automatically fulfilling Shopify orders through Amazon.
Thank you for sharing your feedback, and if you ever need further assistance or have any questions, don't hesitate to reach out. Cheers to your continued success with the WebBee app!
We have used this app for about two years now. We had a little issue with some of the settings and missmatch of skus, but Shivam was an excellent help to correct it all and make it load and sync properly. Overall, this app is fairly seamless. Occasionally, we have a rejected order, mostly due to stock in Amazon fulfillment running out before the next inbound shipment. We will continue to use this app, as it helps us use Amazon as a 3rd party logistics provider. I recommend it. You may need a specialist to help you set up all the settings and make sure your skus and UPCs etc. are all consistent. Webbee may offer a paid service for that. It is well worth it.
Hello
Thank you for sharing your experience with the app. It's great to hear that Shivam was able to assist you effectively in resolving the issues you encountered with the settings and SKU mismatches. It's also good to know that despite occasional rejected orders due to stock issues, the overall experience with the app has been fairly seamless for you.
Your recommendation to consider utilizing a specialist for setting up the settings and ensuring consistency with SKUs and UPCs is valuable advice for others who may be considering using the app. It's important to invest in such services to ensure smooth operations and maximize the benefits of utilizing Amazon as a third-party logistics provider.
We appreciate your recommendation and are glad to hear that you plan to continue using the app. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
We have been using WebBee for a few months now and are extremely pleased with the performance of the app and the excellent customer support. With no hesitation I highly recommend WebBee for anyone considering a solution to link Shopify and Amazon MCF.
Hello
hank you very much for your glowing recommendation! We're thrilled to hear that you've been extremely pleased with the performance of our app and the excellent customer support you've received. Providing seamless integration between Shopify and Amazon MCF is our goal, and we're delighted that WebBee has met your expectations. Your recommendation means a lot to us, and we're grateful for your support.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help you succeed!
Their tech support is really good. I spoke with Manish today via their very convenient chat feature followed by a zoom call to finish updating something that should have been done by one of our team mates but wasn't done before leaving for vacation... Manish even helped me with a Shopify issue that had nothing to do with WebBee while we were on the call which was very helpful to this mostly non user that's trying to fill in over the holidays.
With WebBee orders are sent to Amazon flawlessly, fulfilled and then Shopify is automatically updated with tracking information. WebBee makes our fulfillment automated and seamless - I couldn't be happier!
Hello
It's fantastic to hear about your positive experience with our tech support, particularly with Manish! We're glad that our chat feature and Zoom call option have been convenient for you, and that Manish was able to assist you efficiently, even going above and beyond to help with a Shopify issue unrelated to WebBee. Providing comprehensive support is something we strive for, and we're delighted that Manish could assist you effectively.
We're thrilled that WebBee has streamlined your fulfillment process, making it automated and seamless. Sending orders to Amazon flawlessly and updating Shopify automatically with tracking information is exactly what we aim for in providing a smooth experience for our users. Thank you for sharing your positive feedback, and if you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to support you!
Whenever I encounter a problem, I can always rely on WebBee for a swift response through their convenient chat option. The moment I reach out, a representative is there to assist me almost instantly. Their quick response time has truly transformed the efficient resolution of issues. Their impressive efficiency in handling matters within a short timeframe leaves a lasting impression. They explain the root causes of problems and provide the best possible solutions! I highly recommend WebBee over numerous other programs and apps.
Hello
Thank you for your glowing recommendation! We're thrilled to hear that our chat support option has been so convenient for you and that our representatives are able to assist you almost instantly whenever you encounter a problem. Ensuring quick response times and efficient resolution of issues is a top priority for us, and we're delighted that our efforts have made a positive impact on your experience. We strive to not only address issues promptly but also provide thorough explanations and the best possible solutions. Your recommendation means a lot to us, and we're grateful for your support. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help you succeed!
