Reviews (117)

Overall rating
4.1
Counts per rating level
  • 86% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a robust WMS and shipping platform built for serious scale and multi‑warehouse or 3PL operations. They report major gains in warehouse efficiency and accuracy through barcode‑driven pick/pack, strong inventory controls, and fast multi‑channel sync. Many praise its all‑in‑one approach (inventory, shipping, returns, 3PL billing) and say onboarding and support are responsive, knowledgeable, and willing to customize workflows or add features.

March 28, 2024

Responded way quicker than I thought! Service was really helpful and easy to follow!

Beautiful Disaster Clothing
United States
8 months using the app
October 2, 2017

My business never got this app to work. We had some costly mistakes due to using this app; however, we did receive support. Eventually, it started feeling like they were avoiding us and we felt like we were being a pain to them. After 30 days of trying to get this app to work, we finally gave up and they gave us our money back.

Clear Jelly Stamper 2
Canada
About 1 month using the app
Edited August 2, 2018

This is a personal, responsive company that really understands what warehousing software needs to provide. Unlike the competitors, the workflows are user-centric. If you are packing, you see only the information you need to efficiently pack. Likewise with picking, receiving and every other warehouse operation.

Customer service is handled via online chat and they are FAST. If you have a question, they respond with an answer within minutes. No more down time while waiting for tickets!

Hands down the best value in this category.

Ficks
United States
12 months using the app
July 2, 2014

Love the App...thx for all the help Aaron

Fashion Nova
United States
13 days using the app
January 18, 2017

Shiphero is a very good operation system.
And they help our shop!
Thank you so much!

Bape 2
Hong Kong SAR
5 months using the app
March 25, 2016

Great program! Team is very responsive and having them available on live chat is great!

Sivana
United States
About 1 month using the app
July 15, 2017

Love it! warehouse management at its best. guys over at SH help us all the time. incredible service and app!

Mika Yoga Wear
United States
Almost 2 years using the app
December 6, 2021

ShipHero has drastically improved our warehouse speed and efficiency, and the ShipHero team is a pleasure to work with!

Filly Flair
United States
4 months using the app
ShipHero replied December 9, 2021

Hello Filly Flair!
Thank you so much for leaving us an awesome review! We're so glad that you and your team are already seeing the benefits of ShipHero software. Thanks!

April 23, 2023

Amazingly easy integration with the most helpful support! This system has made us 10x more efficient. Can't rate it high enough!

Red Land Cotton
United States
3 months using the app
Edited December 19, 2016

I love Ship Hero. Running the warehouse and managing inventory is soooo much easier with it. They get e-commerce and what we need.

Invertedgear
United States
Over 3 years using the app