Reviews (1,254)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.
Refine
-
By rating
Dhana LogBase is AWESOME!!!! Very professional, courteous and knowledgeable. HIGHLY recommend this app based upon his help alone. Although I am new to the app I am finding that is suits my needs and have no problem subscribing. Good investment overall.
We greatly appreciate your positive review! If you have any questions or concerns, please don't hesitate to contact us. We're here to help and support you.
VP - thanks for all of your help.
Hi Tom,
Thank you again for taking the time to join the call with us.
As we discussed and verified together, the issue was not related to the ShipX app, but due to a temporary delay in the Google Merchant account, which got resolved on its own. Even though this was outside our scope, we made sure to get on a call with you right away and work through it by comparing both of your stores. This is the level of support we always strive to provide to all our customers.
I also recall that after the call, you mentioned you would revisit the review. You’ve been a valued customer with us for years, and we’ve always done our best to support you at every step. So, seeing this review for something not related to our app has been a bit disheartening for our team.
Whenever you have a moment, I would sincerely appreciate it if you could consider updating your review. It would mean a lot to us.
Of course, if you need any further assistance at any time, please feel free to reach out. I’m always here and happy to help.
Thanks again,
Siva
ShipX
Barath and SIVA IS THE BEST ONE!!! He really helped me with my problem very kind and took a lot of time with patience :)
O plugin é muito bom, meio complexo, mas o suporte é excelente!
Very satisifed so far. App offers all the flexibility we need and even more. Very good customer service from Deepan and the whole team!
Supporto molto efficace e disponibile.
The Customer Care is always ready to support you in any way and for any problems. 100% recommended!
Great experience and onboarding with Vignesh
Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.
Jennifer was very helpful and accommodating to me, someone who is not very good with systems. I am very grateful. She also helped me with the setup on Zoom. Thank you very much.
Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.
Durkesh is the best! I had some troubles setting combined shipping rates by myself. Quickly arranged a zoom meeting and he fixed my problem within minutes! I tried for hours to fix this by myself..
Great customer support, always a pleasure! Only can recommend this app, there is a solution to every shipping problem with this app!
Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.
