Reviews (1,254)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

April 9, 2025

Whatever the scenario you think you need, I think this app can help you! The team is really responsive and helpful if you have any questions or need help with the setup!

Cinereplicas USA
United States
1 day using the app
Logbase replied April 21, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited April 9, 2025

Vignesh was really helpfull to answer my questions. Thank you so much Rahul & Nithish !

clown.art
France
7 months using the app
Logbase replied April 21, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 14, 2025

The service was fast and perfect and I loved Janani

KXKSHOPAU
Australia
8 days using the app
Logbase replied March 19, 2025

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

March 14, 2025

The customer service is very fast and excellent. In particular, the consultant named Nithish is very kind and quick to understand, and it seems that he has perfectly set up the shipping fee settings I wanted. Thank you.

Likecanada
Canada
About 1 hour using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

March 10, 2025

Good app, Nithish was really helpful.

Deco-arts.fr
France
About 1 year using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited July 9, 2025

Super Hilfe ! und prompte Erledigung, einfach toll !
ich bin Laie und habe es mit ihrer Hilfe geschafft
Vangish Bester Mann !

USM-Markt
Germany
6 months using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 18, 2025

Best shipping app for Shopify. We've tested many and none are as complete and customizable as the ShipX from Logbase. Support is really fast and efficient.

De Moestuinwinkel
Netherlands
Over 3 years using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited October 1, 2025

Very fast and helpful Support from Durkesh, the custom rates have also been working without any problems.

2-Cycle GmbH
Germany
8 months using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 14, 2025

Thanks Rahul for the support. It is a bit complicated to get the tool runnung, but I think with th egood support , we will have a solid solution for the future. Thanks.

Haro Bikes Europe GmbH
Germany
3 months using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 11, 2025

We are extremely grateful for Nithish Kumar's patience and guidance in helping us with our shipping rate setup. Thanks to his support, we were able to resolve our issue efficiently. Excellent customer service and highly recommended!

COSORI UK
United Kingdom
3 days using the app
Logbase replied April 4, 2025

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.