ShipX ‑ Shipping Rates & Rules

Highly recommend for anyone with non-standard or tiered shipping needs.
Shopify's default shipping settings weren’t flexible enough for our requirements, but ShipX let me build out detailed, tailored rules based on product groups, size, volume and destination. Support has also been responsive and helpful when we had questions during setup either via online chat or scheduled Zoom calls.

I was struggling to set up my shipping rates in Canada when I came across ShipX. I contacted them and scheduled a meeting very quickly. Their team is amazing.

I worked with their excellent customer service support member, Durkesh Kumar, who helped me set up my shipping options based on distance and weight perfectly.

ShipX is very user friendly and highly recommended to use ShipX in the Shopify application.

I will try the other Shopify they offer based on this fantastic experience!

Update on July 3, 2025: I was facing a problem with setting up the shipping zones which cost me a lot of money. I contacted ShipX and their customer service support agent 'Jennifer' helped me to setup the application correctly which saved me a lot of shipping cost.

Update on October 10: Barath did a great job. He helped me to setup the a special shipping rate for one of my products. Perfect Customer Service and vey skilled team.

Update on April 02, 2026: Deepan did a great job by integrating our store with Canada Post in order to display live shipping cost to our customers.

I highly recommend this application!

Our shipping rules are a bit convoluted, and I was unable to figure out how to make it work myself. However, their team is SUPER responsive, and ended up doing pretty much everything for me. This will save a significant amount of time in custom invoicing and awkward calls to customers when vanilla Shopify shipping doesn't combine our rates as intended.

5 stars for the App and 5 stars for customer support. I had a call with Jennifer and she was amazing, patience and very knowledgable. She help me do a particular installations with different rules, rates, Markets she knew it all.

Thank you Jennifer! we are now ready to sell and to market our new shipping proposition to our consumers!

We did a second update with Nitish and he was knowledgable and very helpful! thank you ShipX team.

Nithish is very helpful and nice. This app is better than the ones I’ve used before. It offers various condition settings, can also be configured for dropshipping, and it’s affordable. Nithish's support was very effective — clear, focused, and intuitive.

I initially thought the app looked very complex but after going through several of the tutorials, it was actually relatively simple for us to achieve what we needed for our shipping rates. And when I ran into an issue, customer service came back to me within a few hours and sorted it out! Nithish also did a great job helping me with a rural postcode situation to get it sorted!

I use ShipX app for my drop-shipping Shopify website My Secure Garden. I needed an intelligent shipping rules and rates app which allows me to charge different shipping rates for different products, as well as delivery supplements for heavy and bulky items, and surcharges for specific products being shipped to certain postcodes. ShipX app is a brilliant app for creating tailored shipping rules and rates. Setting up all the shipping rules I needed was complicated but Nitish was available to help me throughout the set up process, and spent several sessions very patiently helping me to set up all the different rates and rules that I require. Nitish's support during the set up process has been excellent and he has provided me with first class service throughout the set up process - always polite and very knowledgeable and fast to understand my requirements. I have been very impressed by ShipX customer service.

The app is wonderful. It fits our need of the features. I love how they have the shipping rate selection for costumers. The costumer support is superb, especially Vignesh and Rajkumar are super helpful and patient with me to guide me how to use the app. I highly recommend this app and their team. You need help they are always there for you.

We are very pleased with the powerful shipping algorithms (scenarios) that can be combined to handle all the shipping calculation situations for our various products.
We did encounter a few challenges with mixing products across scenarios that we couldn't figure out, so we reached out to their tech support. They offer a complementary Zoom meeting with their tech support with many times available same day or any day in the week. We were luckily connected with Jennifer who took the time to fully understand our complex scenarios. While she couldn't immediately come up with a solution, she worked with her team for 36 hours and after their testing, she came back for a second Zoom meeting to show how to setup the scenarios to meet our needs. These solutions worked perfectly. She is definitely a great asset to the team.
While we have only been live with the website for two days, we are very pleased with how ShipX is calculating our custom ship rates.

Durkesh has been great with helping our complex use case in-regards to shipping logic to make sure that the correct rates and services are always displayed for our customers. Support is genuinely A+. I can't think of a better shipping application for shopify, despite trying over half a dozen. If you're thinking of starting an Automotive E-Commerce shop, you're gonna need this app. Cheers