Reviews (1,255)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

Edited August 14, 2025

Jennifer and Deepan from ShipX helped me clear all doubts regarding shipping settings we needed, SuperB!

Dennyshop UK
United Kingdom
About 21 hours using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

August 14, 2025

Great support and funcionality, happy with ShipX and the support provided by Durkesh and the rest of the team.

PlyLab
New Zealand
2 days using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

August 14, 2025

Great help from Nithish in setting up the solution and also delivering a custom feature that wasn't avaialble in a matter of one day.

Biliblond-USA
United States
3 days using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

August 13, 2025

Jag fick mycket bra service av Nithish, appen fungerar mycket bra och löser många problem som vi haft tidigare med fraktkostnader.

Svedberga Plantskola AB
Sweden
About 14 hours using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

August 13, 2025

Very helpful and experienced! Durkesh guides me step by step to make sure we have everything we need.
Thank you, 5 stars for the service !!

Anastasia Distribution Ltd
United Kingdom
11 months using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

August 13, 2025

Deepan took me through the logic on a call, impressive and straightforward features.

We are using shipx to combine shipping rates and charge for delivering to certain postcodes.

Looking forward to implementing this.

ElectricalWholesalers4u
United Kingdom
3 months using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

Edited August 12, 2025

The introductory session was very productive and to the point. Vignesh helped me understand the entire process. It is exactly what I needed for my shop. I'll test more but am confident this app will do.

Deepan also helped me with combined rates and how to use them. He took time to troubleshoot the rates. Really appreciate the effort.

Elora Moda
United States
14 days using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

July 30, 2025

Janani help very well and solved my problem in few minutes

Queensland Mirrors
Australia
Over 1 year using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

Edited December 15, 2025

Excellent support from the team and especially thanks to Durkesh for the assistance

Atyab Almarshoud
Kuwait
5 months using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

July 29, 2025

Had a Zoom session with Deepan to resolve some issues and he was fantastic. Very helpful and efficient.

Regal Whisky
United Kingdom
About 2 years using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.