Reviews (1,255)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this is a powerful solution for complex shipping needs that native Shopify tools can’t handle. They highlight flexible, condition-based rules by product, ZIP, weight, value, and country, plus surcharges and live carrier rates like FedEx. Many mention reliable performance, accurate checkout rates, and reduced manual work. Support is repeatedly described as exceptional, with fast responses and hands-on help configuring intricate setups.

July 28, 2025

Barat was great and helped me get all set up!

My Store
United States
About 5 hours using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

July 28, 2025

Very efficient app and friendly customer support

Northway Enterprises Ltd.
Canada
6 days using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

July 25, 2025

So far it's the only app that managed to give me the shipping method I need. Got quick efficient help fixing an issue of combining a few scenarios.

IOTA
Israel
18 days using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

Edited August 1, 2025

Amazing support, Jennifer answered all the questions I had and took me through the testing phase flawlessly.

Meubles Poirier
Canada
9 days using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

July 24, 2025

Found Durkesh to be very helpful and friendly he sorted my query out on the first call, always good experience speaking to support team

Smart4Solar
United Kingdom
6 months using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

Edited July 30, 2025

The app is very flexible and useful. And this app has some of the best support I've ever seen.

Special thanks for who solved my questions me so far:
- Nitish
- Janani
- Jenifer Joys

You were fabulous!

afeto organic beauty
Brazil
9 days using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

Edited September 9, 2025

Associate Durkesh was super helpful addressing my questions when troubleshooting my scenarios. I think this app will fulfill our needs.

Ricardo Beverly Hills
United States
About 2 months using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

Edited October 2, 2025

Deepan and Bharath was very helpful. Got ShipX setup on our site, very patient and answered all my questions.

True Grain
Canada
3 months using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

July 15, 2025

Brilliant Support from Durkesh!! Walked me through the processes to make my shipping pain free... Highly recommend the App.

HAIHONG
Australia
About 23 hours using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.

July 15, 2025

Nithish has been really helpful in working through some issues I've had with my scenarios. The app is very good and gives lots of flexibility for a complex merchant to set up bespoke shipping rates.

Naturalmat
United Kingdom
About 19 hours using the app
Logbase replied October 24, 2025

Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.