Reviews (317)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as an easy, intuitive shipping tool that’s simple to train staff on and scales with growing stores. Many report cheaper label rates than USPS, Stamps.com, and Shopify, plus flexible per‑label pricing. Merchants like bulk label creation, multi‑carrier support, and seamless Shopify integration with automatic tracking. International shipping and customs are described as very simple, and support is often praised as fast and knowledgeable.
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The only reason I didn't do a 5* is because there's not many shipments in this free plan.
Hello,
Thank you for your feedback! We appreciate you sharing your experience. Our free plan includes up to 30 shipping labels per month, which works well for many users just getting started.
If you need to create more labels or want access to additional features, you can try our Pro plan with a 1-month free trial. After the trial, the Pro plan continues as a monthly subscription unless canceled.
We’re always happy to help if you have questions or want help finding the best plan for your needs.
— Shippo Support
If you enjoy stress, insomnia, and shouting “REPRESENTATIVE!!!” at your screen until your neighbors call for a wellness check — by all means, sign up. Otherwise? Run. Flee. There are literally thousands of better options out there. I’d get better customer service from a haunted vending machine.
Zero stars. Negative stars. Stars have died over this.
Hello,
We’re really sorry to hear about your experience — this isn’t the kind of frustration we ever want our users to experience. It looks like you recently connected with our team via live chat, and while the session was disconnected, we followed up by email in case you still needed help.
If there’s anything unresolved or if you'd prefer to speak with someone directly, we’d really like to turn this around. Please feel free to reply to that email or reach out to us at shippo.com/get-help, and we’ll make sure it gets the attention it deserves.
Thanks again for your feedback. We’re actively working to improve, and your voice matters in that process.
Easy to use, but limited in some options
Hello,
Thank you for your review! We're glad you're enjoying Shippo and would love to hear how we can make this integration even better. Please reach out to us at support@shippo.com with any additional feedback. We're happy to help!
Thank you,
Shippo Support
A very user-friendly app!
Hello,
Thank you for your review! If you ever need support in the future, please reach out to us at support@shippo.com. We'd be happy to help!
Thank you,
Shippo Support
Thank you for your App.
Hi there,
Thank you for your review! If you ever need support in the future, please reach out to us at support@goshippo.com. We'd be happy to help!
Thank you,
Shippo Support
They don’t respond to inquiries. I gave them a whole day, and they didn’t reply.
I have been using Shippo for years after tying a couple other platforms. Shippo is easy to use, even for someone not very tech savvy. I run a small business and I needed something that could scale with me as I grow. This platform has everything and plugs into shopify sites. 10/10
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
Complaint Against:** XCover and GoShippo
Date of Incident:** 09/16/2024
Insured Value:** $8,544.00
XCover Insurance ID:** 8----M------INS
Created By:** J. L.
I have been using GoShippo for 5 years, shipping millions of dollars in jewelry and paying thousands of dollars in insurance premiums. On September 16, 2024, I purchased a shipping label through GoShippo with UPS for a package insured for $8,544.00.
The package showed as delivered, but no one signed for it. UPS confirmed that the package was lost, and XCover initially agreed to pay out the claim. However, when it came time to pay the full value that I had insured, XCover sent me a breakdown of the payment that was never disclosed when I purchased the insurance. They claimed that their policy terms had changed on January 1st, 2024, without notifying us.
Here is the payment breakdown they provided:
- **Cost of goods:** $8,544.00
- **Deductible:** $1,250.00
- **Subtotal:** $8,544.00
- **Cover limit:** $5,000.00
- **Total approved amount:** $3,750.00
Nowhere during the insurance purchase process was there any mention of a deductible or a coverage limit. GoShippo and XCover require customers to enter the total value of the product when purchasing insurance, implying that the full amount would be covered. This misleading practice has resulted in a significant shortfall of $4,794.00 in coverage.
I demand that XCover and GoShippo honor the full insured value of the necklace as per the insurance I paid for. If this issue is not resolved immediately and fully, I will be forced to pursue legal action for bad faith insurance practices against both GoShippo and XCover.
I expect a swift resolution and full payment of the insured value.
Thank you for your review - we appreciate your feedback. I see that we have an open ticket addressing this issue that we're discussing via email.
I have been a Shippo customer for about 8 months. At first, I was really impressed. I thought the customer support was excellent. The service was good and relatively easy to use. For me, the Live Chat feature was absolutely critical. Over the course of the past 5 months they have entirely dismantled the live chat. Now it's all email support. So for shipping issues, that just does not work at all. Shipping issues must be resolved pretty quickly. Waiting for a few days for someone to reply by email is a total deal breaker. I don't know why they removed the best feature of this app... Go figure. I'm looking at other platforms again. I really liked this app for about 4 months. Then the customer service fell off a cliff.
Hello,
Thank you for your review. We're sorry to hear you were unable to get in contact with our support team via live chat. We understand how important it is to quickly resolve shipping issues and we strive to support our customers promptly. Please note that we still offer live chat and phone support during standard business hours M-F. You can also reach out to us at support@shippo.com and a member of our support team will be happy to assist.
Thank you,
Shippo Support
We've been using this app to streamline our shipping workflow, and it's been a huge time saver. Creating shipping labels, comparing carrier rates, and managing orders from one place has made our fulfillment process much more efficient. The integration with Shopify is smooth, and the interface is intuitive enough that our team was able to get started quickly.
