Reviews (707)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a time‑saving game changer for higher‑volume, multi‑channel fulfillment. Bulk label creation, automation rules, and barcode‑based workflows significantly cut manual work, errors, and shipping costs. Integrations with Shopify, Amazon, eBay, and more are reported as stable over many years and scale to 100,000+ orders. Many highlight strong onboarding and ongoing support as key to successful setup and long‑term use.

September 19, 2025

We are just getting started with Shipstation and our onboarding and support with Chelly was a 10 out of 5 stars. Chelly was extemely knowledgable and patient to help even the non techy side of us!

Māla Girl
United States
17 days using the app
August 19, 2025

I don't recommend Shopify or Shipstation. The platforms get worse while prices go up.

Microphone-Parts.com
United States
About 9 years using the app
ShipStation replied August 20, 2025

Thank you for taking the time to leave your review! Our team has reached out to you at the email on file to address your concerns. Hoping to hear back from you shortly!

April 1, 2025

Seamless experience - honestly, no complaints.

Xena Workwear
United States
25 days using the app
February 5, 2025

Pricing is so fair and have run into very few issues!

Marco Pelusi Studio
United States
Almost 3 years using the app
November 18, 2024

by far one of the most annoying bug infested app and company. Nothing works

BuyNeedles.ca
Canada
22 minutes using the app
ShipStation replied November 19, 2024

Hi there, thank you for taking the time to leave your review as well as your feedback! We've reached out to the email on your account to gather additional information. Hoping to hear back soon!

October 1, 2024

Love it! It has really streamlined our shipping processes.

Elleebana Store USA
United States
About 2 months using the app
September 30, 2024

I would not recommend ShipStation. Customer support is terrible.

Tulsa Body Jewelry
United States
Over 4 years using the app
ShipStation replied October 1, 2024

Hi there, thank you for reaching out! We're sorry to hear about your recent experience with our team but would love to help make things right. We have sent an email to you and are hoping to hear back soon. Please have a great rest of your week!

September 12, 2024

Makes shipping easy!

Roger George Special Effects
United States
Over 5 years using the app
August 30, 2024

Great app . Saves time and money.

Surprise Gifts
United States
About 6 years using the app
August 12, 2024

Great reps. Great help center. Great product.

Optishot Golf
United States
Over 2 years using the app