Reviews (707)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a time‑saving game changer for higher‑volume, multi‑channel fulfillment. Bulk label creation, automation rules, and barcode‑based workflows significantly cut manual work, errors, and shipping costs. Integrations with Shopify, Amazon, eBay, and more are reported as stable over many years and scale to 100,000+ orders. Many highlight strong onboarding and ongoing support as key to successful setup and long‑term use.

September 5, 2013

I can't believe that I waited so long to start using ShipStation. It's really easy to use (much better than the online USPS system), and has saved us tons of time. The biggest payback for us are those pesky international orders, and the time it would take to fill out customs forms. I can't believe it every time we do it, now it take seconds and it's complete.

Iron Doggy
United States
About 2 months using the app
December 30, 2013

If you ship products, you need ShipStation. Greatly reduces our time spent shipping orders. Very easy to use, yet very powerful. Only regret is not using it sooner.

AVID Sportswear
United States
About 2 months using the app
March 31, 2014

I only wish I would've done this sooner! It makes shipping and dealing with orders overall so much easier. Love that you can customize receipts, packing slips, and other things, and will continue to use it for all of our stores.

UPDATE: I thought you couldn't print a label outside of one associated with a store order. I was wrong! And to help clarify, actual, honest-to-goodness customer service! Kudos Matt L. from ShipStation for helping me out: http://help.shipstation.com/customer/portal/articles/1002703

Back to 5 stars for me...

Resketch
United States
2 months using the app
July 10, 2014

After struggling for 3 years trying to manually input fedex labels from my growing number of orders, I finally got ShipStation. It has cut my shipping time by 65% AND it was very easy to implement my multiple platforms I sell on.

With these multiple platforms (Shopify, Amazon and Ebay) all orders are now funneled down into ShipStation so I can now go to one place and get monthly sales reports, shipping reports, tracking reports and what my best/worst selling products of the month were. ShipStation has totally revolutionized my business. Good Job Guys!!!

Crankshooter
United States
About 2 months using the app
October 2, 2014

Great app that makes shipping easy. The two way conversation between Shopify & ShipStation makes keeping inventory, orders, and the customer experience related to shipping seamless.

Thrive Causemetics - Beauty Products with a Purpose
United States
About 2 months using the app
Edited September 9, 2015

September 9, 2015:
WOW! What a difference a few months makes! So we had tried Shipstation before to have as a backup to our other shipping software (see original review below). It didn't work for us then but it works great now! Now our other shipping software is not working and we decided to see if Shipstation had fixed it's issues and boy is this good software. We immediately switched all our shippers to Shipstation. We love it and it saved us when we needed it the most. THANK YOU SHIPSTATION FOR TAKING OUR EXPERIENCE INTO CONSIDERATION AND FIXING YOUR SOFTWARE!! =)

April 27, 2015:
The software looks very nice and sleek, and the customer service people are nice. I am very sure this company is comprised of lovely people so please understand this review is only about the functionality of the service/website. Where this website/service fails is if you are a volume seller. For example, if you have a large sale where you get 10s of thousands of orders at the same time, the software LITERALLY cannot find any order you look up to ship because naturally those orders will be "pending" shipping. A customer service rep at Shipstation confirmed this is a known issue with them and said they will "suggest" this be fixed. So I have to uninstall this app. If you have the potential sell 5K, 10K, 20K, 30K, 40K etc. orders at the same time this shipping service is not for you.

Morphe Inc
United States
5 days using the app
June 23, 2016

Saves my staff tons time. Well worth it if you ship many items a day.

Palmers Pursuit Shop
United States
6 months using the app
July 14, 2016

I've been using Shipstation for about 4 months and i don't want to think about how difficult processing orders was before.

Meinmind
United States
13 days using the app
November 20, 2016

Awesome shipping rates and super easy to use. what used to take several hours only took about 20 minutes to create shipping labels for about 80 shipments!

I am sold and upgraded from my free trial immediately after my first day of shipments.

Sincs up perfect with Shopify

Strongly recommended

Cellar Door Candles
United States
About 1 month using the app
April 13, 2019

Works when it works, but the shipstation connect is not good, the postage is not cheaper, the app is worthless, you can't do anything if not at the office. More time spent fixing stuff that was working then it saves

Jewel Brite
United States
About 2 months using the app