Reviews (9,906)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up, with seamless integration and a clean, intuitive interface. Many report higher conversion rates and more orders, calling it a strong extra sales channel that drives low-effort traffic and discovery. Shop Pay’s fast, trusted checkout and centralized order tracking are highly valued, along with simple tools for managing products, posts, and performance-based campaigns.

Edited October 17, 2026

Shop is breathtaking. It has been a helpful addition to our Shopify store as we continue building Bess Covenant Publishing. The setup process has been straightforward, and I appreciate having another way for customers to discover our books and connect with our publishing ministry. I’m looking forward to using more of its features as our store grows.

Bess Covenant Publishing
United States
3 months using the app
September 9, 2026

This app is great because I experienced sales upon implementation but I consider it very expensive for a beginner like me. I am now hurting with the cost but happy with the sales generated to date. Thank God for his help towards me with this venture. Thanks to Shopify and all my supporters as well.

Desmond's Variety Store
United States
4 months using the app
September 7, 2026

Hi Everyone The Shop app was easy to set up, and my products connected successfully. My store is live with 143 products. I have not received any sales through Shop yet, but I hope it will help more customers discover my store. Best Regards

Infoluxury Makeup by Ann
United States
11 months using the app
August 26, 2026

I have experienced a few hiccups in the past with this app, but overall my experience has been good. The app has improved a lot since the time I first started using it. It looks and feel more modern now, and now I really enjoy working with it. I recommend it!

Frimunt Clothing Co.
Canada
About 3 years using the app
July 10, 2026

Very good for sellers but the design capabilities aren't quite as flexible as Wix...but the tradeoff being it's much more adaptable for selling on different platforms, tiktok, etsy, etc.

Underdusk Miniatures
United States
20 days using the app
Edited August 1, 2026

It has produced sales for me. Only issue I have had is 4 of the five recent sales flad as possible fraud but in the end are not. Not sure what is going on there. Also the $50 per day even though I was making sales mainly of one item I was loosing my profits since my margin on this product was only 10% it left me with little for the sales in the end as I spent over $400 as many days I had no sales. It is a tough decision as if sales picked up I would restart my campaign but as it was going when I crunched the numbers it wasn't producing enough sales for $50/ day cost.

Gift From The Land
United States
3 months using the app
August 23, 2026

I like the way everything seamlessly transitions from the shopify store over to shop and I'm getting some orders.

The Clean Green Company
New Zealand
Almost 5 years using the app
August 22, 2026

To be honest, if it weren't for your smart bot, Shopify would have been incredibly complicated and crazy. But thanks to your smart bot, all my questions were answered without wasting any time and the site was launched in the shortest possible time. I wonder what your customers were suffering from before AI, this is already a specialized and complicated task.

sula clothing
United Kingdom
3 months using the app
June 22, 2026

When you have a product item that has a countdown timer to go live/public on your shopify website, the shop app doesn't adhere to those rules by hiding it. Those items are visible on the shop app, all the time, which can lead to selling before a certain start time, and potentially get your into contractual issues.

Also, the app will request your buyers by pushing notifications to their phones at really strange times, such as 2 am for an item they bought in store in person at 6pm.

Torchlight Games and Hobbies
Canada
Over 3 years using the app
August 16, 2026

It has been generating purchases for my store. What more could you ask for?

Dopamine Hits
Canada
Almost 3 years using the app