Reviews (4,677)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. They like the professional templates, strong Shopify integration, and simple automations for welcome and abandoned cart flows. Many say it replaces tools like Mailchimp, delivers strong open and click rates, and offers reliable deliverability, useful analytics, and good value—especially for small and growing brands using both email and SMS.

June 15, 2026

Doesn't work. Says my toll free number request was rejected, click to fix errors, none shown but I added more info, and then re-submit but no way to re-submit, no re-submit button. Dead end. Program not functional.

Strain Envy
United States
Over 2 years using the app
October 7, 2026

Buena, facil de usar y eficiente.
Me gustaría que tuviera mas plantillas.

JirehJoyas
Chile
Almost 3 years using the app
August 16, 2026

Easy to use. Templates and automation save time and can be customized.

NUNA MIA
United States
7 months using the app
August 16, 2026

It's easy to set up. With Sidekick at your side if you need help, it's there.

Wild Wonderful Wear
United States
11 days using the app
August 15, 2026

Good templates and easy to set up campaigns.

BeatScape Dance Media
United States
About 1 month using the app
September 25, 2026

Fácil de utilizar, muy amigable, lo único por lo que no le doy 5 estrellas es por que le falta mas opciones de configuración, por lo demás excelente.

Ambar Joyería Fina
Peru
Over 1 year using the app
June 13, 2026

I've been testing Shopify Messaging and abandoned checkout automations for my store, and I wanted to share some feedback.

Overall, the experience has been excellent. The interface is clean, modern, and much easier to use than many third-party email automation tools. Setting up abandoned checkout recovery emails, monitoring workflow activity, and reviewing performance data is straightforward even for store owners without advanced technical knowledge.

What I especially like:

* Clean and intuitive user interface
* Easy automation setup
* Clear workflow activity logs
* Good integration with Shopify checkout and customer data
* Reliable performance once configured correctly

One improvement I would suggest:
When an email fails to send because a customer is not subscribed to marketing, it would be helpful if the error message were displayed more prominently in the main workflow summary. This could save store owners time when troubleshooting.

Overall, Shopify Messaging is a very useful tool for recovering abandoned checkouts and engaging customers. It feels well integrated into the Shopify ecosystem and is much easier to manage than many external solutions.

Great work by the Shopify team.

MMRK UAE
United Arab Emirates
9 months using the app
June 12, 2026

"Easy to use email builder with great templates. Built and sent a loyalty program launch email in minutes. Highly recommend for Shopify store owners."

Prime Trend Market
United States
3 months using the app
August 6, 2026

so easy to inform your customers about new product launches

Zulfay Hair
Pakistan
About 1 year using the app
September 3, 2026

Excellente application.
Beaucoup de fonctionnalités.
Applications à rajouter en grandes quantités.
Ventes sur plusieurs canaux excellents.
Petit bémol : faut être doué en informatique pour tout faire seul.
Mais je recommande vivement.

L'Univers des Boutiques
France
7 months using the app