Reviews (4,722)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up and use, with an editor similar to Shopify’s. They like the professional templates, strong Shopify integration, and simple automations for welcome and abandoned cart flows. Many say it replaces tools like Mailchimp, delivers strong open and click rates, and offers reliable deliverability, useful analytics, and good value—especially for small and growing brands using both email and SMS.

April 18, 2020

Shopify Email is coming soon

Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available.

VINYLSHOPHOUTEN
Netherlands
5 days using the app
Shopify replied April 20, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication and see what I can do for you.

Amy l Shopify

April 20, 2020

Install this APP , but still can't work now !
So , I ask Shopify customer service , and got reply " we're onboarding all Shopify accounts in stages, and all accounts should have access by the end of April :) " , so I think if you can't use now , might be waiting until end of April ....

TEX Electronics
Taiwan
12 minutes using the app
April 20, 2020

Like many of you I received the same message "not available". I hit the Get Support tab and within 24 hrs I was up and running and able to send my first campaign. My suggestion, if the app doesn't load immediately GET SUPPORT and if they don't help then give it a 1 star. I always find the Shopify team there when I need them. I look forward to using this app more.

Cummings Truck & Trailer Parts
United States
5 days using the app
April 20, 2020

Simple y sencillo... exactamente lo que estaba buscando... trabajo muy bien A++++++++++++++++++++++++

Voceteo Outlet
United States
38 minutes using the app
April 20, 2020

It has very basic features so far. I am excited to see what they will come out with in terms of automation and integration with other apps. If they can do that they will blow the competition totally out of the market. For now only giving it 4 stars because it is a little too barebones. My website: www.gearscanada.com

Gears Canada
Canada
About 1 hour using the app
Edited October 24, 2020

Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available. Why do you publish an unavailable app here?
Update:Now I added the app. It's not always free. Paid for emails over 2000. But Shopify will control your marketing and shut down your email before it is sent to all of your customers. Although I paid the money. They only sent out 70% emails. It is very frustrating not having the control over your own list.

INHALCO
United States
6 months using the app
Shopify replied April 21, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. Its feedback like this that helps us to improve! I'm going to send you an email to open up the lines of communication and see what I can do for you.

Amy l Shopify

Edited April 24, 2020

We received an email from Shopify telling us that we had been selected for an early release of this app but sadly it does not work - we get a server error code, the app takes ages to load then we get a blank white screen. Shame as this looked really promising, clearly it's not ready for release yet & is very buggy. Tech help got involved, issues now sorted !

Willys-Hifi Ltd
United Kingdom
4 days using the app
Shopify replied April 21, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve.

I'm really sorry to hear of the troubles you are having with the app. I'm going to send you an email to open up the lines of communication and see what I can do for you here.

Amy l Shopify

Edited April 24, 2020

Thank you so much for quick help, I had trouble adding Shopify mail, but after help from Shopify expert, it's working great.

terredicannabis
Malta
2 days using the app
Shopify replied April 23, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm going to send you an email to open up the lines of communication and see what information I can get for you here.

Amy l Shopify

Edited April 23, 2020

Thank you for enabling me to use the APP.
I begin to do the first tests, hopefully everything is fine.

Ordi.to Accessori
Italy
About 11 hours using the app
Shopify replied April 23, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm going to send you an email to open up the lines of communication and see what I can do for you.

Amy l Shopify

April 23, 2020

Just started using, super easy and user friendly, sent my first email out in about ten mins! So far so good!

The Ultimate Party Shop
United Kingdom
2 days using the app