Reviews (104)

Overall rating
4.6
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable long‑term solution for complex, multi‑location inventory across POS and online stores. Many highlight exceptional support via chat, email, phone, and screen shares, including Spanish. It’s praised for smooth syncing, shared inventory pools, bundles, and detailed reporting with low‑stock alerts and COGS tracking. Merchants say it’s a game changer for moving off manual systems, simplifying operations, and supporting growth.

Edited May 10, 2022

The customer service team is fast, professional, and very friendly. They are quick to respond to help me out w/ my questions regarding the platform and help me walk through the features that I am looking for. Alejandro was wonderful to work with!
I think this platform is great starting place, however, I would like more customizable features to really enhance what each business needs.

Ethical & Sustainable Jewelry | Rebel Nell
United States
8 months using the app
Shopventory Inc replied May 14, 2022

Hi and thanks for your review! We'll pass along the kudos to Alejandro!

We appreciate the feedback on needing more platform customization. We are working on a lot of features like this right now! Stay tuned.

May 19, 2020

We are new to this app and already consider it a life saver. We have barely scratched the surface of what it can do! So far it has helped us manage our bundles and reduces appropriate inventory on each item within a bundle in real time, which is amazing because we have several! An added bonus is the customer service team. They are beyond helpful and I have not had a one bad encounter yet!

40 Days for Life
United States
4 days using the app
Shopventory Inc replied May 21, 2020

Hi, thanks so much for leaving a review! We're so glad to hear that our app and our team have been a big help from the get-go :) We look forward to seeing you get the fullest use of Shopventory to grow and protect your business! Cheers!

Edited June 8, 2022

Shopventory has the solutions for all your bundling needs. Easy integration, easy to manage stock, and most importantly, an A+ support team. They're extremely responsive, friendly, and they do right by you to get a solution for your problems. Rio and Alejandro both been phenomenal with the support they've provided. Also, I seem to have gained 17" biceps after installing this app...pretty cool!

Fireball Tool
United States
2 days using the app
Shopventory Inc replied June 30, 2022

Thanks for your 5-star review and congrats on the biceps! We're happy knowing you're utilizing Thrive to manage your bundles. Make it a great day!

May 15, 2019

I've been using Shopventory for over a year now. Maybe closer to 18 months. It is an exceptional piece of software. We track our inventory, products, and bundles across several channels and get just the right reporting to be able to buy right. Good inventory management is vital for a business to be profitable and we wouldn't be there without Shopventory. Their customer support is outstanding too!

Sagebrush Coffee
United States
Over 1 year using the app
Shopventory Inc replied June 6, 2019

Hi! Thanks for the awesome review and for being an exceptional customer!

December 23, 2021

You know what V stands for? Valerie! I am so impressed by this app and the customer service that comes with the.. service, lol. Multiple time I have ran into issues on my own behalf and she has been there to help our company out. The Grower's Depot is forever grateful and if you are ever in the area, and in need of Indoor/Outdoor Garden Supplies please stop by! Thanks again keep up the good work Shopventory.

The Growers Depot
United States
3 months using the app
Shopventory Inc replied January 24, 2022

Thanks a ton for this review! Valerie is the best! We'll make sure to pass on the kudos :-)

June 17, 2022

This comment is about the customer service experience I had with two agents. Rio and Alejandro were excellent is assisting me with figuring out an error that I was receiving. They worked through the evening and then followed up with me first thing the next morning to see if the fix we tried worked. It did indeed and provided me with the information about what steps I needed to take to remediate any duplication issues. Much appreciated.

Scottish Country Shop
United States
Almost 3 years using the app
Shopventory Inc replied June 30, 2022

Hi and thanks for leaving this 5-star review of Thrive! We will pass along the kudos to our team.

May 11, 2022

The customer service is TOP NOTCH! Super responsive and is able to answer every question we have.
We switched from Katana to shopventory and it was the best decision we have ever made. The amount of features we will be able to use, as well as the ease of use is great. We are still getting used to it, but to be able to keep track of all of our inventory between multiple platforms is going to help us immensely on keeping our inventory accurate.

Saratoga Olive Oil
United States
About 1 month using the app
Shopventory Inc replied May 14, 2022

Thank you for the great 5-star review! We're happy to hear you've loved our customer support and that you're finding our software features useful in growing you business!

January 11, 2023

I found myself in a jam after moving my store, I thought I was being clever in adding a new "location" with my current address... totally messed myself up! The products I most recently added weren't showing up online or in-store... they took such good care of me and helped me out to fix it all! They literally held my hand and walked me through it step by step, and even made videos for me so that I could more easily understand what to do! I couldn't have asked for better support!

Roberto's Winds
United States
Almost 4 years using the app
Shopventory Inc replied February 20, 2023

Hello! We're happy to hear you landed in the right spot with our customer care team. We're here to help!

April 1, 2021

I rarely write review, and when i do, it is either because I am really happy or disappointed. In this case, very happy with Shopventory. I looked at a few other apps in the genre, but their support is 2nd to none. Have not had one bad experience with their team, and I've been reaching out alot to them so i can understand the system. While no system perfectly fits your needs, they have come very close. Cannot recommend them enough and they are clearly looking to improve their service.

I Create Art
United States
About 1 month using the app
Shopventory Inc replied April 1, 2021

Hi there! Thank you so much for the 5-star review! We're glad to hear that Shopventory is one of the few platforms you've left a review for :-)

We'll pass along the kudos to our team. Have a great day!

September 28, 2018

We began using Shopventory because we needed real time inventory numbers, a tool that kept track of our COGS, and also offered sales reports. Using Shopventory is super user friendly, it integrates fully with Shopify, Square and Clover. We input all of our inventory items (including COGS, retail price, quantity of the item) through Shopventory first and Shopventory pushes all the date to Shopify. Cannot say enough wonderful things about this app. Not to mention, their customer service team is top notch and very knowledgeable!

Elysian Co.
United States
11 months using the app
Shopventory Inc replied June 6, 2019

Thank you so much for the kind review! We're glad to hear that you're using Shopventory to optimize your inventory across Shopify, Square and Clover!