Thrive Inventory Management

Just wanted to update my review! I love Shopventory! I have been using the desktop version for years to run my small independent-designer focused boutique. Shopventory is great for running reports, keeping track of all of my costs, and everything inventory-related. They have rolled out updates over time, and whenever I have questions, they are always very quick to answer and excellent with customer service. I would recommend this app to anyone who needs an inventory tracking system that is intuitive and easy to use. For me, it is the best one out there.

I've been using this app to help keep tighter control of our inventory. The SKU bundling feature is wonderful and was a huge selling point for me. Setting all of it up in the backend, is a bit of a time consuming pain, but I think it's worth it in the end. The reporting features are already saving me a lot of time when placing orders. The customer service is the best I've experienced from any company, in years. (shoutout Mario!) The software still has some opportunity for growth, but this is a wonderful start and super helpful. I'm looking forward to future updates and growth.

Shopventory has been a fantastic solution for us. With multiple locations, hugely varying needs for the business, Shopventory's staff has taken the time to learn what our needs are and help us to implement inventory management on a whole new level than we had before. Going from a very outdated system with CAM, they have worked extensively with us by chats, emails, conference and video calls. I cannot say enough about the amazing customer service I've received from Joe and Roslind. TOP NOTCH! No system is perfect for everyone, but these folks listen to what you need and try to help you find a way to get it.

We're new to barcoding our inventory, and we're finding that the system is very intuitive. This is great, because some of our crew are not comfortable around technology- but everyone is learning! Shopventory has proven to be the perfect link between our Clover POS system and our Shopify website. We also love how easy it is to manage the visibility of low inventory items on through Shopventory to Shopify so that our website always looks fresh. And the Shopventory crew have always been there whenever we have questions- and they even check in with us random to make sure we're doing okay. To say that we're in love is an understatement.

As a growing business with complicated bundling of products, keeping on top of my stock management was a nightmare and items were regularly going out of stock. I am 8 weeks into using Shopventory and I cannot speak highly enough of how it has helped me. I am getting on top of inventory management and it has given me great peace of mind. It has also freed me up to spend my time on the things that really need my attention. Customer service was also excellent (unusually so). I got a follow up phone call (yes, by phone, talking to an actual person!!) from James after a few weeks and he could not have been more helpful. Affordable plans too which are hard to get for the functionality I require. Well done guys.

We have a growing online business and product inventory that had way outgrown our method of spreadsheet management so were looking for software that would help with this. We chose Shopventory because it had a fairly straightforward user interface, allowed for bundling of products, integrated both with Shopify and our offline sales and provided powerful reporting tools. It's been a process learning how everything works and exploring the various tools and reports (still a lot to uncover still). I have occasionally encountered small glitches but their support team (Rio, Kayla, Valerie, Mario and others) have all been very patient, responded quickly and thoroughly reviewed my issues. Their follow up is phenomenal. Any legitimate glitches get resolved and those that are user error are reviewed and clearly explained. Very happy with this product so far.

Customer. Service. I could write novels about how much the team at Shopventory has helped our business transition from an old school, paper pushing brick and mortar into an online business that helped us survive during the pandemic. The simplicity of the UI but the capabilities of the software are unmatched. We initially used this as a bridge between Clover and Shopify to bring our store online and now we are launching into Shopify POS and even though we could do MOST things directly through Shopify, the customer service keeps me coming back to Shopventory. There are a few analytics and financial tracking aspects that Shopventory does outperform Shopify on so those are also reasons, but getting to chat with the team any time I have a question is the number one. It's like chatting to friends and I always walk away with a smile on my face with the interactions. I can't give them enough stars. They deserve the galaxy.

This app made our lives so much easier. Initially I only got it to generate an inventory valuation report that clover somehow doesn't offer. Who doesn't want to know their current inventory value?

Once our business grew a bit we started to realize the potential of a lot of things, the purchase orders helped us catch some serious issues with vendors adding money to their totals that shouldn't have been there. It also allows for employees to receive the inventory quickly when I'm not there. Only downside is that the receive all inventory doesn't work on the clover tablet, you have to use a computer otherwise it will not process.

We also now use Shopventory to track our inventory and live update through Shopify. So much easier than having to manually remove things if it sells online as it just auto manages it and I no longer have stock issues online if it sells out in store.

Valerie is awesome when you have questions, quick and efficient with answering questions!

I downloaded the app for linking to our Shopify, although it performed reasonably well for many things, it did not meet our needs so I deleted the app from our Shopify apps in September. However, I just was charged $2,387.00. I think these guys try hard, but clearly not hard enough. I'll be doing a charge back. I was told in an email after complaining that "Just deleting our app will not cancel your subscription to Shopventory." BEWARE! After reading their response below, I reiterate, BEWARE, they will get you to upgrade when you are 'testing' their system and you can only do this by entering a CC number, which in order to test it properly, I did. However, after deleting the system off of where I originally accessed it in Shopify, they did not process this forward. Like I said these guys try very hard, they had a great amount of attention on customer service and they were all very good with it. But customers also need to be aware of this. Because their service and product is good, I have changed my rating to 3 stars. The company needs to understand that there are consequences for doing business in a certain way. If the company amends their practice to adjust accordingly, I'd be happy to update to 5stars.

We had been looking for an inventory app for some time now that would work for our needs and this has delivered. The customer service is very responsive, Dean was great answering questions and showing me how the program will work to make sure it would be a great fit for our needs prior to installation. The customer service continued is over the top, especially Kayla & Nay who have been wonderful to work with. It has been great being able to start a chat, knowing that they would jump in to continue with the same people without having to start over. They have great tutorial videos for just about everything, visual is better than reading instructions. Being able to communicate with Loom videos back and forth expedited the conversations to faster resolutions. We had run into several hurdles to make everything function with our specific data input and work correctly with our online store, they were able to solve everything. The reports are easy to access, tracking/audit logs are great to have, bonus feature they go back further than Shopify's 250. So much information in one place has been a huge time saver. A great feature is setting up different pars for different variants help me keep an eye on everything with emails letting me know it is time to reorder. This has become a real timesaver!