Reviews (125)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for reliably syncing inventory and orders between Shopify and POS systems (Clover, Square, Lightspeed, Vend) and TikTok Shop. Many say it was the only solution that connected their POS to Shopify, prevented overselling, and saved major time via real-time sync, bulk product linking, and centralized fulfillment. TikTok Shop integration and responsive, hands-on support are frequently called game changers, making the cost worthwhile.
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I originally downloaded this app a few years ago, after parting ways with the app, the last few emails that I’ve exchanged with this company have truly been some of the best customer service I have ever experienced personally. I addressed some concerns and they definitely did everything in their power to make it right. I am really appreciative and thankful for everything they did to get me situated.
We're really sorry to hear about your frustrating experience and want to help resolve this as quickly as possible.
However, after a thorough search, we were unable to locate your account in our system. It's possible there may be a mix-up with another app, as SKU IQ provides direct integrations between POS and eCommerce platforms, and we’re careful to ensure users have full control over their subscriptions and cancellations.
To assist you right away, please reach out to us at support@skuiq.com with the email associated with your SKU IQ account or any relevant information. We take feedback seriously and are committed to ensuring a smooth experience for every user — even in cases where there may be confusion or mistaken identity.
Thank you,
The SKU IQ Team
UPDATE: We were able to locate your records and see that we sent instructions to uninstall the Shopify app which is where the billing happens in November of 2024. This email was opened the same day. In order to halt billing for services paid for by Shopify marketplace billing, the Shopify app must be uninstalled. It seems this didn't happen until recently and that is the reason for the continued billing. We're sorry for the inconvenience but can confirm that the billing should not continue.
I am having trouble getting help with issues as well - the app has worked ok for a while but during peak season without adequate customer service it's a major loss. Going to look for a new provider if I can't get some help asap.
We're truly sorry to hear about your recent experience and understand how frustrating it must be—especially during peak season when your business needs to run at full speed. Please know that we take your concerns seriously and are actively working to resolve the issues you've raised.
We’ve been trying to connect with you to move things forward, and it looks like we've had a bit of trouble reaching you. If you’re able to respond to our latest outreach, we’re standing by and ready to assist as quickly as possible. Your satisfaction and success are incredibly important to us, and we’re committed to making things right.
We could not run our business without SkuIQ. They made the process SEEMLESS when we transitioned our shopify store to Tiktok shop. The support team was so helpful and quick to respond to any questions. Savia highly recommends Sku IQ
Thank you so much for your amazing feedback! 🌟 We’re thrilled to hear that SKU IQ has been such an essential part of your business, especially during your transition from Shopify to TikTok Shop. Our team is dedicated to making the process as seamless as possible, and we’re glad we could deliver. Savia’s recommendation means the world to us—thank you for trusting SKU IQ! If you ever need assistance, we’re just a message away.
App didn't work well. There are much better options that cost a lot less. Customer service is terrible, and they will not work with you to resolve things which cost us a lot of money.
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience with SKU IQ. It’s our mission to provide a reliable solution that saves time and effort, and we deeply regret that we didn’t meet your expectations in this instance.
We strive to offer competitive pricing while ensuring the highest quality of service, and we’re disappointed to learn that you didn’t feel the value aligned with the cost. Additionally, we take concerns about customer support very seriously, as we aim to resolve all issues promptly and effectively.
We’d like to learn more about the challenges you faced and the impact they had on your business so we can work towards a resolution. Please reach out to us directly and we’ll prioritize your case to ensure your concerns are addressed.
Your feedback is incredibly valuable, and we’ll use it to improve both our product and our support experience. We truly appreciate the opportunity to make things right.
At first was great. Then we had to call and they had to “push” to get items synced. Now they don’t reply. Bad customer service.
Thank you for sharing your feedback. We’re sorry to hear about your experience and want to address your concerns. Our support team made several attempts to resolve the issue, including providing solutions and offering assistance to sync your items. However, we understand that the proposed solutions did not fully meet your expectations. Many times in the complex environment of connected retail, some solutions require effort from the user as well as the support agent to bring about a resolution. While we wish everything could be automatic - and we are working towards making that happen as much as possible - that was not the case in your situation.
We take pride in being responsive and working closely with our users to resolve challenges, and we regret that our efforts in this case were not satisfactory. Your feedback is important to us, and we’re actively working to improve both our application processes and the overall customer experience to prevent similar frustrations in the future.
Thank you for giving us the opportunity to learn and improve.
This app can be confusing but when you take you time and do it like you should, the Sku IQ can be a great asset to your business. I was stuck for a little bit but i was able to get fast help By Ms. Teshanie, Man i was goign through but she was able to fix what ever needed to be fix on her end. Thank God!
Thank you for your feedback! We're glad to hear that SKU IQ is proving to be a valuable asset to your business. We understand that getting started can sometimes be a bit challenging, and we appreciate your patience in working through the setup.
We're thrilled that Teshanie was able to assist you promptly and effectively. Our support team is always here to help ensure everything runs smoothly for you.
We Canceled the app and they continued to bill us. Unacceptable.
We apologize for the inconvenience you experienced with billing. After investigating, we found that you uninstalled the Shopify app but that's not where billing was originating. Since we did not receive a cancellation request via email or the cancellation form on your dashboard, the billing continued.
To resolve this, we have issued a refund for the most recent charge and have canceled your account moving forward. We hope this helps to rectify the situation.
SKU IQ values your business and we're sorry to see you go. We wish you all the best in finding the perfect inventory management solution!
A very seamless set up - and when we experienced some issues due to a Tik Tok Update, the team worked so quickly to resolve our problem!! Great customer support from Sergio!
We're delighted to hear about your positive experience with SKU IQ and our customer support team, especially Sergio. It's great to know that the setup was seamless and that we could quickly resolve the TikTok update issue for you. Thank you for your feedback!
I am very pleased to be able to sync Shopify and Square. I am part of a FB group for selling a particular type of product and have heard it was impossible to do this. I am keeping this secret close to me for the moment but can't wait to share the success.
Great to hear that you're pleased with the Shopify and Square sync! We're thrilled to have been able to provide a solution that meets your needs. Your secret is safe with us, but when you're ready to share your success, we'll be here cheering you on! Thanks for choosing SKU IQ.
Didn't seem to work so well with Lightspeed and was expensive
We appreciate your feedback and apologize for any inconvenience you experienced with SKU IQ. We're sorry to hear that our integration with Lightspeed didn't meet your expectations. We're constantly working to improve our app and enhance compatibility with various platforms, and your feedback will be taken into account as we strive to make our services better. Our support team will be reaching out to see if we can assist you promptly!
Regarding pricing, we understand that cost is an important factor for our users. We aim to provide value for the investment made in our app through features, support, and continual updates. If you have any further concerns or suggestions, please don't hesitate to reach out to our team. We're here to assist you and address any issues you may encounter. Thank you for bringing this to our attention.
