Sky Pilot ‑ Digital Downloads
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Reviews (424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, straightforward way to sell digital products like e‑books, patterns, courses, and PDFs. Setup and daily use are called simple and intuitive, even for non‑technical or new Shopify merchants. They value organized file management, branded download pages, and easy re-downloads. Many praise the free plan for small businesses and say support is fast, responsive, and solves issues within minutes.
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An easy-to-use solution with fantastic support.
The setup was simple, everything worked as expected, and the support team has been superb.
We’ve been happy customers for nine years and counting.
Edit: The time goes by so fast; it was not six, but nine years!
Thank you so much for your wonderful review! We're thrilled to hear that you find our solution easy to use and that our support team has provided you with fantastic service. Your long-term loyalty over the past six years means a lot to us, and we’re delighted that everything has been working smoothly for you. If you ever need assistance in the future, don’t hesitate to reach out. We appreciate your feedback!
Best,
The Shop Circle Team
No system or program is completely perfect and without flaw, but despite some very unique bumps in the road that initially stumped Sky Pilot, I have been impressed by their determination to troubleshoot any issues we have encountered and resolve them. Their "round-the-clock" service has been much appreciated and utilized by our company.
I recently had the pleasure of using SkyPilot, and I must say it has exceeded my expectations in every way. Not only does the app offer a fantastic range of features, but the customer support provided by Alessandro is nothing short of exceptionalI have done an online meeting with the app representatives and they have guided me step by step through the app setup. Furthermore, they have recorded the setup process and sent it to me so I can always come back to it and figure out the next step of
Thank you for your positive review! We are so glad that you had such a great experience with SkyPilot, from the features of the application to the fantastic customer service provided by Alessandro and Emira. It is our mission to make sure that everyone feels supported and confident in using our app and we are delighted that you had such a successful meeting with us. Thank you so much again for taking the time to share your experience with us!
All the best,
Customer Success Team
I haven't been using Sky Pilot for very long but I did have to contact the service department for more explicit instructions on how to use the platform properly so that all my digital files would reach my customers without any hitch. The service that I received was very professional, very helpful yet very friendly. This is exactly what I'm looking for when contacting a service department for help. I was 100% satisfied and very confident that the process of adding digital files to my shop would work without any problems.
Thank you very much for the excellent service.
We are glad to hear that we could help you in achieving the goals of your business. We strive to provide the very best experience possible to our customers, and it is wonderful to hear that we could exceed your expectations. Thank you for your kind review!
All the best,
Customer Success team
I had the greatest experience with customer service (thanks Alessandro) who had to manually fix a very difficult and unusual DNS problem for me. He was willing to try everything until the problem was solved! I felt like I was being cared for as a customer and against all odds, had a fun chat with him as well. I'm very pleased with the app otherwise too! The email customization tools are exactly what I need, the storage size is good value for the money and it's very easy to add files to existing products in the shop. The app connected with my shop without any problems and I was able to start using it immediately. All in all, would highly recommend it for setting up Digital Products!
Thank you for your 5-stars review! 🌟🌟🌟🌟🌟
We're delighted that you had a great experience with our customer service, specifically Alessandro. We understand the importance of good customer service and are glad that despite the difficult and unusual DNS problem, Alessandro was able to help resolve your issue.
We're thrilled that you recommended our app for setting up digital products and we thank you for your feedback.
All the best,
Customer Success Team
Great customer service - fast response time, and when they need extra time to figure something out, they let you know and usually get back to you within a day.
We truly appreciate your kind words! It’s wonderful to hear that you had a positive experience with our customer service team. We pride ourselves on being responsive and supportive, so your feedback reassures us that we are on the right track. Thank you for taking the time to share your experience with us!
Best,
The Shop Circle Team
Nitesh, fixed my issue instantly. He was also very helpful and patient. He listens better than my boyfriend.
Thank you for your wonderful review! We’re thrilled to hear that Nitesh was able to resolve your issue quickly and that you found him helpful and patient. Your praise means a lot to us, and we’re glad he could provide such great support. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback!
Best regards,
The Shop Circle Team
had an issue with an order and was very quickly resolved - on a bank holiday!
Thank you for your feedback! We're thrilled to hear that your issue was resolved quickly, especially on a bank holiday. We appreciate your recognition of our team's efforts to assist you promptly. If you ever need anything else, don’t hesitate to reach out. Your satisfaction is very important to us.
Best,
The Shop Circle Team
This app is so awesome! It is affordable and so easy to use. It's great for my customers to be able to download their files and have them all in their accounts anytime they need them.
Thank you for your wonderful review! We’re thrilled to hear that you find our app awesome, affordable, and easy to use. It’s great to know that your customers are enjoying the convenience of downloading their files and having them readily available in their accounts. We appreciate your support and are here for any further needs you may have!
Best,
The Shop Circle Team
Super helpful! great customer service. Cherose is amazing! Helped me with free storage access for my digital files and recommended me to other factors that will help my business overall! 10/10 recommend SkyPilot. Super excited to grow with them in the future.
