SMART Shipping Rates & Rules

**Exceptional Support — Patient, Thorough, and Extremely Knowledgeable**

I cannot say enough good things about the support I received from Mira.

We had a very complex Shopify shipping configuration involving retail customers, multiple ZIP-code delivery tiers, B2B companies, CNRG, separate shipping profiles, Local Delivery, Store Pickup, and an outside-area freight deposit. This was not a simple setup, and there were several layers that had to work together without disrupting portions of our B2B system that were already functioning correctly.

Mira stayed with me through the entire process, carefully troubleshooting each issue rather than making broad changes that could have damaged the existing configuration. She explained what she found, proposed changes before making them, respected the areas I specifically asked her not to alter, and helped us test each delivery tier individually until everything worked as intended.

By the end, we successfully had:

• Local delivery working for our closest retail ZIP codes
• Extended and regional delivery tiers displaying correctly
• B2B delivery methods properly separated from retail customers
• Our CNRG configuration preserved
• An outside-area freight deposit working correctly
• Local Delivery and Store Pickup left intact
• Our dedicated B2B test environment preserved for future testing

What impressed me most was Mira's **patience and willingness to keep investigating when something didn't behave as expected**. Instead of assuming the configuration was correct, we tested it, found the issue, corrected it, and tested again.

For a small business trying to build a shipping system that can support both retail customers and a growing B2B dealer network, that level of support is incredibly valuable.

Thank you, Mira, for sticking with us and helping get this across the finish line. **Five stars without hesitation.**

This App does what our third party shipping App & Shopify can't do!
We were able to set up separate rules for B2B and B2C and other limitations are now a thing of the past!
A big shout out to Mira in support - just WOW - so patient and great knowledge. Also Mira confirmed every rule prior to making live (as well as testing it first).

Great product | great support | Go Australia!!

The Smart Shipping Rates & Rules app has been a fantastic addition to our store. We needed to set up product restrictions for different locations, and Raymar made the entire process quick, straightforward, and hassle-free.

His support was excellent, responding promptly and ensuring everything was configured correctly. Since implementation, we've had no issues with products being sold to the wrong locations, which has given us much greater confidence in our shipping setup.

Highly recommend both the app and Raymar's support team for anyone needing advanced shipping rules and location-based product restrictions.

This is a very handy shipping plugin that provides additional functionality beyond what Shopify offers natively, while still allowing the core setup to utilize the native system. Support has been amazing, with a chat built into the app and extremely helpful staff. Highly recommended if you're having issues with your shipping options.

Absolutely brilliant. We wanted a free shipping option on specific products rather than having to use the blanket setting on the whole shop, which is all the basic Shopify app allows you to do.

I read a few reviews and decided to install, wasn't sure how to set up (it looks straightforward enough but I'm not good with this sort of thing), so I asked via chat if this was possible and Mira set it all up for us there and then. And all this very late on a Sunday evening. I wasn't even expecting a reply until at least the following day!

A quick test shows it works perfectly, exactly what we wanted and all done and set up in minutes. Blown away by the level of service provided which I did not expect from a free app, and I'll certainly be looking at what else they offer. Superb and seamless throughout.

5 Stars – Really OUTSTANDING service from Mira!
Navigating Shopify shipping setups can be confusing, but Mira made it feel easy. She walked me through integrating Shopify’s USPS calculated rates alongside custom app rules, ensuring our product tags, international zones, and mixed-cart logic worked flawlessly together.

She was incredibly patient, double-checked every edge case before applying changes, and made sure I tested everything until it was 100% right. It’s rare to find support this responsive, knowledgeable, and thorough. Highly recommended!

Really happy with this app so far. It's free, does exactly what we needed, and was super easy to set up. The support team replied really quickly whenever we had issues. It's rare to find a free app that's this useful and backed by such responsive customer support.

Reymar provided outstanding customer support. He was patient, professional, and took the time to understand our complex shipping setup with Metro, Regional, and Remote postcode rules. He investigated the issue thoroughly, identified the overlapping postcode logic, made the necessary changes, and even tested our store himself to make sure everything was working correctly. His communication was excellent throughout the process, and he never rushed us. Thank you, Reymar, for your dedication and excellent support. It was greatly appreciated!

This app solved several shipping struggles during our implementation from WooCommerce over to Shopify. The customer service was amazing to work with, and assisted with creative ways to solve every issue that we encountered.

Great app and excellent support!

I needed to configure quite a complex set of shipping rules and postal code exclusions, and the support team was incredibly helpful. They answered my questions quickly, guided me through the setup, and helped me get everything configured much faster than I could have done on my own.

Really appreciate the fast, knowledgeable, and friendly assistance. Highly recommended!