SmartBot: Leading AI Chatbot

SmartBot: Leading AI Chatbot

Reviews (458)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as quick to set up with seamless Shopify integration. It saves hours by automating repetitive questions, guiding shoppers to the right products, and supporting complex purchases 24/7. Many report higher conversions from its product recommendations. Merchants like its natural, professional responses, strong customization, and clean interface. The free plan with unlimited chats and responsive, friendly support are frequently praised.

February 19, 2025

very interactive and automated assistant so far found in our website www.nlebike.com

AdMun
Netherlands
23 days using the app
BestChat replied March 23, 2025

Hi AdMun,5 stars from you made us smile.

June 9, 2025

.

24HEARTZ
United Kingdom
25 minutes using the app
BestChat replied June 12, 2025

Hi 24HEARTZ,Thank you for your feedback and support. We truly appreciate it.👍

September 22, 2024

Nul

Wakeshopes
Guadeloupe
3 months using the app
BestChat replied March 26, 2025

Hi Wakeshopes,Your satisfaction is our priority.

October 28, 2025

Easy to setup, looks good so far, replies are relevant but needs a better understanding of all the products as it is currently not suggesting all the available options, I think it will improve over time with usage.

Elcytec
India
9 minutes using the app
BestChat replied February 3, 2026

Hi Elcytec, thank you for your kind feedback! 😊 We appreciate your patience and will work hard to improve product understanding. Your support means a lot!

December 17, 2023

This unprofessional company had a conversation with my chatbot during which they insulted our brand and our current chatbot provider. Next time, I willI report you to Shopify and request that they permanently remove your business from the Shopify App Store.

Vidlogix
United States
1 minute using the app
BestChat replied December 19, 2023

Thank you for sharing your feedback. We were surprised to learn about your dissatisfaction, particularly regarding unprofessional conduct during a conversation. We have reached out to you and received a screenshot, providing explanations accordingly. It appears that this may be a case of unfair competition, and we understand that such situations can be frustrating. We deeply disapprove of such behavior. 

Your quick installation and uninstallation within one minute puzzled us, as it seems you may not have experienced a chat in SmartBot. We sincerely invite you to experience SmartBot chat again and welcome you anytime.

May 6, 2026

Super easy setup and great experience.

SelfHug
India
3 minutes using the app
April 10, 2025

Estou bastante satisfeito com o desempenho do chatbot! A IA dele é realmente impressionante, com respostas ágeis e precisas, o que tem melhorado muito a experiência dos meus clientes.

Quanto às personalizações, ainda não explorei todas as opções disponíveis, então não sei dizer se o sistema oferece recursos avançados de customização. No entanto, o que tenho visto até agora já superou minhas expectativas.

Se o plano gratuito continuar com essa qualidade, certamente vou assinar a versão paga para aproveitar ainda mais funcionalidades. Vale muito a pena pelo suporte automatizado e profissional que esse chatbot proporciona!

Standard Shop
Brazil
4 minutes using the app
BestChat replied April 18, 2025

Thank you, Standard Shop! We’re delighted to hear the chatbot's performance has exceeded your expectations. Your insights are invaluable, and we’re here to help you explore all features! 🌟😊

December 16, 2025

I think is very useful but I am not that familiar with it yet

Cataleya Fashion
Romania
4 minutes using the app
June 29, 2025

great app

Golden Key Rent Car LLC
United Arab Emirates
12 minutes using the app
BestChat replied September 9, 2025

Hi Golden Key Rent Car LLC, thank you for the great review! 😊 We’re happy you enjoy the app and appreciate your support!

November 10, 2024

nice

Sami's Jackets
Sweden
3 minutes using the app
BestChat replied March 23, 2025

Hey Sami's Jackets, thanks for the nice review! We’re so glad you’re happy with us. Your feedback is like a little sunshine for our team! ☀️