SmartBot: Leading AI Chatbot

SmartBot: Leading AI Chatbot

Reviews (458)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as quick to set up with seamless Shopify integration. It saves hours by automating repetitive questions, guiding shoppers to the right products, and supporting complex purchases 24/7. Many report higher conversions from its product recommendations. Merchants like its natural, professional responses, strong customization, and clean interface. The free plan with unlimited chats and responsive, friendly support are frequently praised.

October 8, 2024

Amazing

Joyland Rentals
United States
15 minutes using the app
BestChat replied March 23, 2025

Hi Joyland Rentals,Your satisfaction is our priority!

September 20, 2023

I'm excited to try out SmartBot! I've been looking for a chatbot that can help me automate my customer support and improve my customer experience. I'm particularly interested in the personalized product recommendations feature, which I think could be a great way to increase my sales. I'll be sure to update my review once I've had a chance to use SmartBot for a while.

Sex Dolls Singapore
Singapore
2 minutes using the app
BestChat replied March 25, 2025

Hi Sex Dolls Singapore,Thank you for the 5-star rating! 🌟

September 4, 2023

Smartbot answers questions better than I do. It can serve my customers 24/7, and I can judge customer intentions by the labels generated by ai intelligence.

My Store
China
21 minutes using the app
BestChat replied March 24, 2025

Thank you so much for your kind words, My Store! We’re thrilled to hear SmartBot is helping you serve customers better. Your feedback means the world to us.

August 27, 2024

Honestly pretty bad.

It’s great that it links to your shopify store but the training options are way too limited which makes it impossible to use this AI bot for anything above tracking orders, making very basic (and often wrong) suggestions and redirecting customers to store policies.

Also note that these developers offer 30% off the plan if you leave a good review which makes this review page completely erroneous.

Mori Film Lab
Belgium
28 minutes using the app
BestChat replied September 2, 2024

Dear Mori Film Lab,
I understand that your interaction with the bot was limited to less than 30 minutes, which may not provide a comprehensive view of its capabilities. We encourage our users to explore the various features and training options available, as they can greatly enhance the functionality of the bot beyond basic order tracking and customer redirection.

Regarding the discount you mentioned, please note that our promotional offers are randomly distributed to customers and are not contingent upon leaving a review. We value all feedback, as it helps us improve our services.

June 23, 2025

試用中 初步評4星

morihome
Hong Kong SAR
2 minutes using the app
BestChat replied September 10, 2025

Morihome您好,感謝您的初步評價!🌟期待您試用更多功能,我們會繼續努力提供更好體驗!

October 30, 2024

Muy buena la vrd

Padelsito
Mexico
21 minutes using the app
BestChat replied March 25, 2025

We truly appreciate your kind words, Padelsito! It’s great to hear you’re enjoying our service. Your satisfaction is our top priority! 😊

August 26, 2026

That the bot helps to answer questions the customer may have about the products or the site. They do a good job answering questions. You have to make sure that the bot works and it is a good way to help you improve your store.

Pets N Things
United States
13 days using the app
September 24, 2024

Excellent Tool for Customer Engagement!

I’ve been using SmartBot for a while now, and it has significantly improved my customer engagement. The AI interactions are seamless and have helped me manage customer inquiries efficiently. The interface is user friendly, and the support team is always ready to assist with any issues.
Overall, SmartBot has been a valuable addition to my Shopify store, and I highly recommend it to other store owners looking to enhance their customer service.

fashion finesse accessories
United States
8 months using the app
BestChat replied March 21, 2025

Hi fashion finesse accessories, thank you for your positive feedback! We’re glad SmartBot has improved your customer interactions and that our support team is meeting your needs. Your insights are invaluable.

January 11, 2024

This SmartBot app is amazing. I would highly recommend businesses to try it. It cuts down on all the question emails you receive by providing answers to the customers right away. It gives you insight as to what your customer need and asking for. Plus, it's a great pre-sale tool by offering discount. Try IT..

Elite Creed Natural
United States
28 days using the app
BestChat replied February 21, 2024

Hi Elite Creed Natural,
Thanks for sharing your fantastic experience! 🌟
Super happy to hear you're loving SmartBot. It's awesome it's making things smoother with those customer questions and helping you get the inside scoop on what your customers need. And who doesn't love a good discount, right? Really appreciate your review.

September 7, 2023

SmartBot made shopping on our website a breeze! The personalized recommendations were spot on, and tracking orders was so convenient. Highly impressed!

Fleurlovin
United States
1 day using the app
BestChat replied March 24, 2025

Hi Fleurlovin, thank you for your positive feedback! We appreciate your support and are delighted that SmartBot enhanced your shopping experience. Your insights are invaluable to us.