SmartBot: Leading AI Chatbot

SmartBot: Leading AI Chatbot

Reviews (458)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as quick to set up with seamless Shopify integration. It saves hours by automating repetitive questions, guiding shoppers to the right products, and supporting complex purchases 24/7. Many report higher conversions from its product recommendations. Merchants like its natural, professional responses, strong customization, and clean interface. The free plan with unlimited chats and responsive, friendly support are frequently praised.

June 29, 2026

en cours d'utilisation. a

MDF MAILLOT DE FOOT
Belgium
About 1 hour using the app
BestChat replied August 24, 2026

Dear MDF MAILLOT DE FOOT, thank you for choosing us! 😊 We’re glad you’re using the product and hope it continues to serve you well.

January 27, 2026

One of the best free chat apps on here with a massive suite of features that don't require additional payment as well as a free trial with no need to input payment details

HoldIt Gym Bag
Australia
8 days using the app
BestChat replied February 3, 2026

Hi HoldIt Gym Bag, thank you for your wonderful feedback! We’re happy you appreciate the free features and trial. Your support means a lot to us.

April 16, 2026

excellent

KOKU
United States
3 days using the app
BestChat replied July 22, 2026

Hi KOKU, thank you for your excellent feedback! We’re glad you're satisfied and look forward to continuing to serve you! 😊

April 22, 2025

Nice, smart and fast bot, easy setup, good support

PlannerNinja
Poland
9 days using the app
BestChat replied May 7, 2025

Hi PlannerNinja, thank you for the positive feedback! 😊 We’re so glad you found the bot smart, fast, and easy to set up. Your satisfaction means everything to us!

January 27, 2025

Great Chat Service to be able to stay in touch with customers. Easy to use with great customer service. I highly recommend SmartBot !

Kitty’s Corner
United States
1 day using the app
BestChat replied March 13, 2025

Hi Kitty’s Corner, thank you for your positive feedback! We value your support and are glad our service meets your needs. Your insights are invaluable to us.

January 11, 2025

This app is very helpful in customer support. The AI is very smart and it surprises me the capabilities that it has.

Small Pet Depot
United States
4 months using the app
BestChat replied March 5, 2025

Hi Small Pet Depot,Thank you for your wonderful feedback! We're thrilled that our app is helping with customer support. Your satisfaction inspires us to keep improving!

December 29, 2024

So far so good. I really like the training feature.

Lunaria Glow & Co.
United States
4 days using the app
BestChat replied March 17, 2025

Hey Lunaria Glow & Co., thanks for the awesome review! We’re so glad you’re enjoying the training feature. Your feedback is like a little dance party for our team! 🎉

December 1, 2024

It hasn't attracted anyone but Shopify experts. My store sessions have gone down 30 views a day since using AI. Maybey not such a good idea. No Complaints about the apps performance, only its claims about AI and People haha eh?

JoJoZep I AM Design's
Australia
3 months using the app
BestChat replied December 26, 2024

Dear JoJoZep I AM Design's, We truly value your feedback! Your experience is important to us, and we understand your concerns. 🙏 Please know that SmartBot is here to help you serve your customers better without affecting your store's traffic. It’s all about enhancing your customer service experience! If there’s anything specific you’d like to discuss, we’re here to help.

November 20, 2024

Fairly adjustable, sometimes the SmartBot might be a little stupid; but AI learns fast and on-the-go. Overall pretty satisfied.

Zelyth
Belgium
About 2 hours using the app
BestChat replied March 25, 2025

Hello Zelyth,
Thank you for sharing your thoughts! We’re pleased you’re satisfied overall. Your feedback about SmartBot helps us learn and grow. We’re here for you.

August 5, 2024

Nice, fast and very smart bot with AI, it's perfect to answer simple and faq questions

Prezentify CZ
United States
11 days using the app
BestChat replied March 17, 2025

Thank you so much for your kind words, Prezentify CZ! We’re thrilled you find our bot fast and smart. Your feedback truly brightens our day! 🌟