Reviews (305)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive, beginner‑friendly email and SMS tool with strong value for money versus alternatives. They like the flat pricing, generous free plan, and deep Shopify integration with product blocks and pop‑ups. Pre‑made templates and automations for welcome, abandoned cart, and post‑purchase flows help drive sales. Smart segmentation, A/B testing, clear analytics, good deliverability, and fast, proactive support are frequently praised.

December 13, 2022

Great app, very intuitive and easy to use. No problems so far. The automation options are straightforward with lots of ready templates. It is a good choice for a small businesses that want all the basic functionality at affordable cost.

Driftroom Ltd
United Kingdom
10 months using the app
SmartrMail replied December 13, 2022

Thank you for your feedback Driftroom team 🌈 We're glad to hear that you found the automation designer easy to use with many different templates 😊 We'll remain available if you have any questions going forward!

September 16, 2020

Great app. Easy to use and has great options, almost like the best apps on email marketing which can be found.
Costumer support is fast and effcient.
It has a free plan available for stores that are just starting out.
Highly recommend!!

Koral Secrets - Përkujdesje e lëkurës & markat më të njohura koreane.
Albania
20 days using the app
October 22, 2020

Absolutely fantastic service! Support was almost instant and helped throughout the process of transferring our email database over from Campaign Monitor. They explain everything very well and help with any questions or issues you might have.

Grundy's Shoes
Australia
10 days using the app
SmartrMail replied October 29, 2020

Thank you Melanie 😊 We greatly appreciate your feedback 🚀 Looking forward to building great new email automation for Grundy's Shoes 👞

October 5, 2022

Easy to use and full featured with easy setup and integration with Shopify. I love the pre-made and customizable automations, the easy to setup and customize popup signup form (with a double opt-in confirmation option) and newsletter templates.

TulipStuff
United States
Over 1 year using the app
SmartrMail replied October 12, 2022

Thank you for your feedback TulipStuff 🌷🏎 We're glad to hear that you love our premade templates and that they made it easy for you to set up your automations and your pop-up. Looking forward to emailing more with you 😊

August 28, 2019

Customer support is amazing ..responses are personal , with screen shots of MY store . Has everything you need to run off your online store , without extra stuff that gets in the way . Easy to set up , nice type faces , and intuitive. Very happy

frockk
Australia
6 days using the app
SmartrMail replied August 28, 2019

Thank you Kathryn! 😊Always a pleasure to help you through this setup. Looking forward to getting all your automations setup!

December 15, 2022

Really enjoy the app, it works very well for our shop. They have pre-made templates that are customizable to your standards too, which are great for quick and easy emails during the busy season. Great customer service too! Definitely recommend them

Concept Jewelry Design
Canada
About 3 years using the app
SmartrMail replied December 15, 2022

Thank you Concept Jewelry Design team 💍 We're glad to hear that SmartrMail was quick and easy while the busy season was upon us 😊 Feel free to let us know if there's anything else we can assist you with!

April 23, 2021

I used smartrmail to get my popup going to collect email addresses with an automated email so they get a discount code. Its free until i get to a larger subscriber base so its great as i start out our business! Looks like it will work great as we grow!

Outside Table
United States
About 1 month using the app
March 29, 2020

I downloaded this app to help me sharpen my mailing efforts to subscribers, consolidate subscriber lists and create high quality email page content and design. It's much more intuitive to use than others i looked at and does the job perfectly.
RC - Director

Pobjoy Diamonds
United Kingdom
26 days using the app
February 1, 2022

I'm using SmartrMail for my welcome for email subscribers. It has been seamless and easy to use. I'm also starting to use other automations that work great! Most of all, the customer service has been excellent along with lots of tutorials! Thanks SmartrMail!

Terry Runyan Creative
United States
17 days using the app
SmartrMail replied February 1, 2022

Thank you so much! This made our day 😊. If you need further assistance, feel free to contact our team at any time.

October 17, 2020

I installed this app to help us with our marketing. It was easy to install and easy to use. Encountered an hiccup and received an immediate response from support which solved the issue. Used to send our first emailing shot. Great job done. Highly recommended.

Pellaio
United Kingdom
24 days using the app
SmartrMail replied October 29, 2020

Hi Pellaio team 👋 Thank you for your feedback, we're glad to hear that the app was easy to install and easy to use. We'll remain available through our in-app chat if you have any other questions coming up 😊