Reviews (305)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive, beginner‑friendly email and SMS tool with strong value for money versus alternatives. They like the flat pricing, generous free plan, and deep Shopify integration with product blocks and pop‑ups. Pre‑made templates and automations for welcome, abandoned cart, and post‑purchase flows help drive sales. Smart segmentation, A/B testing, clear analytics, good deliverability, and fast, proactive support are frequently praised.

August 6, 2020

This app works well and the support is great and efficient. Easy to use ! Our team is really happy with it. We recommend

Sentéales
France
6 months using the app
February 9, 2022

We just switched from Mailchimp to SmartrMail as it is cheaper and more rich on features. Nothing negative to say at this point.

Pops of the Galaxy
Denmark
About 1 hour using the app
SmartrMail replied February 10, 2022

Hi Pops of the Galaxy 🌌 We're glad to hear that SmartrMail is giving you more features for a cheaper price compared to you-know-who! 🙊 Feel free to hit us up at support@smartrmail.com if you happen to have any questions in the future 😊 Happy sending!

February 25, 2020

The app is a welcome addition to our business, the support is onhand to answer questions and any issues or questions have been resolved quickly.

Assai Records
United Kingdom
25 days using the app
July 25, 2017

So happy I discovered this app! It's way easier and more straightforward than any other email marketing app I've used. Great customer service too! Highly recommend!

Pattilapel
United States
8 months using the app
January 22, 2014

Easy, fast and efficient with a clean design. That is all we can ask for. I am sure that they will come with more customization options that will make it just perfect.

The Detox Market
United States
8 days using the app
July 12, 2017

Probably the best investment I made in my shop. The follow-up emails and abandoned cart messages are a brilliant way to gain your customers and get extra sales! Love it!

Econica
Canada
12 days using the app
October 4, 2014

This is a great app! I see sales every time I send out an email. I love it, great help in email marketing and a good accompaniment to MailChimp since it has built in integration.

The Afropolitan Shop
United States
11 days using the app
December 20, 2013

Awesome app - saw sales come in within a couple of hours after the emails were sent - definitely recommend it to everyone!! Only suggestion is a more customizable email template!! :)

Harlow & Co.
Canada
10 days using the app
Edited July 23, 2019

An excellent tool, I will apreciate if you could consider the topics that I have mention to you in some chats, specially those that relate with spanish language issues. Keep the good work

Cuidado Integral de las Mascotas
Mexico
2 months using the app
January 5, 2020

Their customer service is probably the best I have ever received. I would highly recommend this app. Its working perfectly for us and we are already seeing a return based off our 1st newsletter.

The Mason Bar Company
United States
9 days using the app