Reviews (305)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive, beginner‑friendly email and SMS tool with strong value for money versus alternatives. They like the flat pricing, generous free plan, and deep Shopify integration with product blocks and pop‑ups. Pre‑made templates and automations for welcome, abandoned cart, and post‑purchase flows help drive sales. Smart segmentation, A/B testing, clear analytics, good deliverability, and fast, proactive support are frequently praised.

June 17, 2019

I started using this app to grow my companies returning customers and revenue. Since my trial my revenue has increased and customers are coming back a third time for their products. Look forward to growing together.

RosePaulino
United States
About 1 month using the app
August 13, 2018

Awesome app and an amazing team! Nicolas is extremely helpful and quite speedy in his communication. So happy to know such individuals are behind this app.

Thank you all for your service and this wonderful app.

Bdd Wholesale
United States
11 months using the app
March 15, 2020

So far very happy with smartrmail and their customer service. Really responsive & friendly! They always have an answer to my questions, so I really feel supported on a daily basis especially with us recently re-platforming to shopify and all the tasks that were required. thank you!

Mokopuna Merino
New Zealand
3 days using the app
Edited October 29, 2020

Works great and has all the features we needed for sending product emails to our customers. Sends automatic product recommendation emails based on customers viewing history. You can also send an email with best sellers, new products or slow moving products. I recommend this highly.

Momentum98
United States
Almost 3 years using the app
February 29, 2020

Not an bad email app at all. Somewhat easy to use on the first try, definitely got better with time! The mobile app vs the desktop needs some improvement because of emails not showing up the same in the edit as it does in the preview!!

Overall, customer service is awesome and I’m still using the app to send my emails!!

Earring Kulture, LLC
United States
14 days using the app
January 7, 2014

I got this App today. I installed it and had some questions I emailed them within a couple of minutes they came back to me with the answer - they were super quick and really helpful with all my questions. Even happier now since it I have already received orders as a result of the email.
Highly recommend this App the guys are great!

The Accessory Barn - GRANDCO Beaded and Jeweled SANDALS
United States
About 8 hours using the app
November 28, 2018

Love Love Love Smartrmail! This might be the best Shopify app we've used. Compared to a few of the other email marketing apps we tried, Smartrmail is the most intuitive. It makes designing emails and setting up automations really, really easy, and it paid for itself in sales quickly. Their support is awesome too. 12/10 would recommend.

Merry People
Australia
9 months using the app
May 8, 2020

I have been trying many different apps. But This one is a really cool one. It is very easy to install and works perfectly. I used it for a newsletter. I used Free basic and it's just wonderful. So easy, I did not have to use a support team or got stuck or anything like that. Installed, Created newsletter, and sent. It showed who opened, click, etc. Really Good App, Thank you to creators.

ELITE SILK NEW ZEALAND
New Zealand
About 12 hours using the app
October 18, 2021

I used this app to help me start with e-mail marketing. I am at a beginner level and this app is easy to understand and also the team is exceptional. When every I needed help, their response was almost instant. I recommend this app because it is user friendly (especially for someone that is new to this), also it is very helpful that you can use your products and product descriptions in the app.

Mila Βoutique Markopoulo
Greece
About 2 months using the app
SmartrMail replied October 21, 2021

It was a pleasure Mila Βoutique Markopoulo team 😊 Make sure to let us know in our in-app chat if there's anything else we can help you with!

August 28, 2014

The app has good potential, but there are a several issues with this upfront. It is not FREE after the trial period, a huge misconception initially.

There is no functionality to control what emails are being sent. So the system just sends bulk random emails to customers, rather than crafting targeted and intuitive emails that we are after.

Some potential, but needs a lot of work to deliver.

The WOD Life
Australia
7 months using the app
SmartrMail replied October 1, 2019

Hi WOD Life team, this was app was acquired in 2016, and we've made massive changes since, as you can see from all the new reviews. We added newsletters back in 2016 so you can fully control the products you have in your emails as well as new controls and improved targeting with our product recommendations.

We'd love it if you could consider updating your review!