Reviews (305)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive, beginner‑friendly email and SMS tool with strong value for money versus alternatives. They like the flat pricing, generous free plan, and deep Shopify integration with product blocks and pop‑ups. Pre‑made templates and automations for welcome, abandoned cart, and post‑purchase flows help drive sales. Smart segmentation, A/B testing, clear analytics, good deliverability, and fast, proactive support are frequently praised.

March 27, 2020

I was new to email marketing when I added this app. For beginners this is the best option I have found. Easy to use and set up. Don't need a ton of technical skills to get it done.

Your Beautiful Boutique
United States
17 days using the app
October 1, 2020

Highly recommend! It's easy to use, aesthetically pleasing, and quick responses from the help team. I've tried the other big name email marketing providers but found this to be the best one!

Pretty Girl Mirrors
United States
About 1 month using the app
October 28, 2019

Tie - Fly Clothing & Hair Co. appreciated & approved. This app is a necessary addition to keep customers updated & active. It's easy to setup & customize and takes a load off manually sending product emails.

Tie-Fly Clothing & Hair Co.
United States
2 months using the app
April 26, 2023

I just downloaded the app today. I am impressed by the customer service. I had questions about how to create a newsletter and Moe set up a zoom call to walk me through the steps. I would definetly recommend this app.

Shop Baby Boutiques
United States
About 1 hour using the app
SmartrMail replied April 26, 2023

Hi Shop Baby Boutiques team 👶 Thank you for your feedback! We're glad to hear that you had such a great experience right from the start! We're looking forward helping your Shopify store reach new heights with Email Marketing 📧

August 25, 2022

This has been a great app to get started on email marketing and their free version works very well for a small business just getting started! I also love the analytics they give and how it syncs so well with shopify!

Religious Roast Coffee Company
United States
Over 1 year using the app
SmartrMail replied August 31, 2022

Thank you for your review Religious Roast Coffee ☕ We're glad that you appreciate how SmartrMail integrates with Shopify and all the features available on our free forever plan.

July 21, 2021

I learn a lot about this app. I did Pop Up is very important, I send my first newsletter email I am happy about all this. Smart mail does everything for you. Amazing customer service. Thank you, Nicolas, for your help.

Milena Los Angeles
United States
9 days using the app
SmartrMail replied July 21, 2021

Hi Milena 👋 It's been a pleasure! We'll remain available through our in-app chat if you have any other questions while creating your new Thank you email series / Welcome email series. Thank you!

July 29, 2021

Probably one of y favorite apps. The look and feel of the emails sent are top notch. The App is easy to work and tweak to your preferences. It creates follow up emails and automatic weekly emails to bring customers and signup back. I love that it's got a popup to grab customer emails. It just works and works easy.

Our Life Store
United States
About 4 hours using the app
SmartrMail replied July 29, 2021

Thank you so much for your review! This made our day 😊. If you need further assistance, feel free to contact our team at in-app chat anytime.

Take care and wish you all the best!

Edited November 25, 2019

I used this app to simplify and save time with email marketing. This app is so easy to use and is very quick to custom design emails. Since using this app, my open emails have increased. I would only ask if the pop up could have more features.
Received quick reply and very helpful guidance with pop up newsletter. I also had 1:1 chat with support - so helpful and learnt to improve email marketing. Highly recommended.

Revive Wear
Australia
16 days using the app
July 22, 2020

I love this app! I'm not computer savvy at all, but through this app, I've been able to create beautiful, professional level newsletters for my customers. I also love how it tracks who is opening, who is clicking, and who is purchasing. This app is definitely an 11/10 and I'd recommend it to anyone looking to step up their marketing game! Thanks for making this aspect of being a small business owner so easy. You guys rock!

Nothing Fancy Designs
United States
2 months using the app
December 6, 2013

Instant results!!! Love it...!

$hop NICO.NICO
United States
About 20 hours using the app