Reviews (305)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive, beginner‑friendly email and SMS tool with strong value for money versus alternatives. They like the flat pricing, generous free plan, and deep Shopify integration with product blocks and pop‑ups. Pre‑made templates and automations for welcome, abandoned cart, and post‑purchase flows help drive sales. Smart segmentation, A/B testing, clear analytics, good deliverability, and fast, proactive support are frequently praised.

May 28, 2020

I love this app because it makes sending emails for promotions, special products, etc a snap. In under 10 minutes I can send a great looking email that connects seamlessly w my store.

San Lázaro Coffee
United States
About 1 month using the app
SmartrMail replied May 29, 2020

Hey San Lázaro Coffee team 👋

Thank you for your feedback 😊We're glad you've been able to ship your first emails in minutes 🎉

Wishing you the best with all the next ones 📩

Nicolas from SmartrMail

November 28, 2019

Fantastic, easy to use app! So often you get "FREE" Apps that have most features blocked out, or you have to buy them. This delivers exactly what it says it will and it is super easy to use.

CaptCan Comics
Canada
24 days using the app
January 22, 2021

The best app to use for automated emails hands down! Their pop up feature is amazing! Their user interface was so easy and very beginner-friendly. The help is amazing and so quick! I have used a couple of other apps, and this is by far my FAVORITE!

Honee Drip
United States
23 days using the app
May 1, 2019

SmartrMail is amazing! We were a little apprehensive to change over from Mailchimp but honestly it is the best move we have ever made. They even helped us move platforms.
The customer service these guys offer is next level!
We have only just started our campaigns but so far we have been very happy..

CoCo Contemporary Connoisseur Gift Store
Australia
20 days using the app
July 20, 2020

Amazing! I use this app for my abandoned cart emails and others marketing emails. It is user friendly, very easy to personalize and the support team is amazing. I needed the abandoned cart to show the product with a discounted price and Nicolas emailed me back with clear and perfect explanation and did the change for me as well. I absolutely recommend.

KitchenEnvy
Canada
3 days using the app
December 11, 2013

Easy to use and looks really good. Had a problem with out of stock items but that was quickly solved by their support. Well done guys - great product.

Simply Party Supplies
South Africa
About 10 hours using the app
January 6, 2014

Very cool app, I signed up to test it as I use mailchimp (and still will for newsletters) but this got me a few sales within minutes. Nice little weekly addition to update customers on products. ( even when I forget to)

1776 United
United States
20 days using the app
January 10, 2020

They charge you, but you cant use until you ASK them to run a "security check" on your account, which takes a day, then after paying, your account still not functional - many messages I need to go to a paid plan WHEN I AM ALREADY ON A PAID PLAN!!!!!!!! Then they said it was fixed, email supposed to go out at 12, bug again on the mailing system, email went out at 4pm.

I would recommend finding another email marketing app and not commiting the same mistake as me from choosing these guys.

Ah and I am just leaving this review because they kept me asking on the chat to leave the review via automated messages.

Apollo Vapes UK
United Kingdom
3 months using the app
SmartrMail replied January 10, 2020

Hi Apollo Vapes team,

We're really sorry you had this experience. In terms of approving your store, we need to manually approve some stores if they hit certain risk factors. Even if you pay right away, we need to do a review. This can take up to 24 hours especially when we have a lot of stores to review. We do this to ensure spam isn't sent of our servers and ensure our merchants maintain the best deliverability standards.

Also on your email not sending. It actually was sent at the correct time. However you had a 1% bounce rate which is actually 10x over what we considered high. Therefore inbox providers throttle your email which resulted in you receiving it 4 hours later.

We're happy to discuss how you can get around this issue and improve your sending.

Thanks,

The SmartrMail team

November 28, 2024

AMAZING AMAZING AMAZING. It has been such a pleasure working with this team - especially Jesse and Mrunal.
This is a completely different experience to what I have had with other email marketing apps, the process was extremely smooth and professional and any queries or concerns I had were very quickly answered or solved. Jesse was super responsive and really made it a stress free and enjoyable experience. I feel like I have finally got some really great looking email flows and I would strongly recommend them to anyone wanting to get to the next level with their email marketing.

Haloplus Nederland
Netherlands
29 days using the app
July 22, 2024

VERY easy to get started with email marketing with this app. Settings very intuitive and I was able to set it and go. With other companies I have used in the past, like MailChimp, I had to not only set up the settings, but then worry about the funnels, automations, newsletters and more - and in most cases, because I was not versed in what I was doing, my emails came out very amateur looking. Not so with SmartrMail.

Had some questions about more marketing I could do and took a Zoom call with Peter Connolly. Love the accent! But what I loved even more was his honesty AND integrity. He gave me an honest assessment of my business and in the direction I wanted to go and rather than just take my money like some companies (you know who they are), he actually advised me to downgrade until my business has grown more, because he understands that in order for his business to grow, my business needs to grow. That's impressive - and I see my business growing with them for quite some time in the future.

Thank you!

Dog Store Online
United States
About 1 month using the app