Reviews (305)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive, beginner‑friendly email and SMS tool with strong value for money versus alternatives. They like the flat pricing, generous free plan, and deep Shopify integration with product blocks and pop‑ups. Pre‑made templates and automations for welcome, abandoned cart, and post‑purchase flows help drive sales. Smart segmentation, A/B testing, clear analytics, good deliverability, and fast, proactive support are frequently praised.

August 18, 2023

Excellent Customer Service, prompt response all the time, we would definitely recommend them. We have been using them from the last more than 3 years now. They have been adding functionality and trying to stay competitive all the time.

Amazel Designs
United States
Almost 4 years using the app
SmartrMail replied August 27, 2023

Thank you for your feedback Amazel Designs 💍 It always means so much when a long-time user sends us this type of feedback 😊 We're looking forward to sharing many more new functionalities with you very soon. In the meantime, as you already know, always feel free to get in touch with us if we can assist you in any way.

September 24, 2020

Working well for us - nice and simple to use and producing sales from our website . . . . . . . . . .

Boyshill Tools and Treen
United Kingdom
6 months using the app
February 20, 2019

Really simple to use UI with great functionality. Plus the level of support is exceptional. Thanks guys!

Artist Guitars
United States
About 1 month using the app
June 10, 2020

So far, so good! simple to use and gets the job done. Plus lots of other features i have yet to explore.

Shabbasket.com
United States
About 1 year using the app
December 20, 2019

Très simple d'utilisation :-) et vraiment gratuit, que demander de plus.
J'aime beaucoup, cette application.

Mon Boubou & Moi
Belgium
About 1 month using the app
SmartrMail replied December 21, 2019

Merci pour votre avis! Il est vraiment très apprécié 😊N'hésitez pas à nous contacter si vous avez la moindre question 🚀

April 20, 2023

Moe is awesome! Great service! Awesome app! Highly recommend A+ Fast response!! Great communication! thank you!!

godbrews.com
United States
Over 1 year using the app
SmartrMail replied April 20, 2023

Always a pleasure God Brews team! ☕️ Looking forward to sipping more coffee and with you!

May 21, 2021

I just love the platform and their service. They are really helpful and happy to help and advice. Thank you for your service

Veldskoen Italy
Italy
2 months using the app
SmartrMail replied June 17, 2021

Thank you so much for this awesome feedback 🎉
Should you need any further help, do not hesitate to contact us anytime you need.

May 10, 2022

Easy to use, great for startups, good customer support! Highly recommend. Templates great, options for embedding store name, customer names, etc easy to use!

Mini Ducklings
United States
2 months using the app
SmartrMail replied May 10, 2022

Hello Mini Ducklings team! 🐣 Thank you for your feedback, we're happy to hear that you like our premade templates (I passed on your feedback to our Designer). Feel free to let us know if there's anything else we can assist you with!

February 12, 2023

I've tried umpteen different mailing list providers and this is by far the best, especially as a shopify business. Easy to use and the automations are truly awesome!

Simon's Collectibles
United Kingdom
13 days using the app
SmartrMail replied February 12, 2023

Hi Simon's Collectibles team 🧸🎎 Thank you for your feedback! We're glad to hear that you find SmartrMail easy to use with deep automation capabilities 😊 We're looking forward to getting Simon's Collectibles even more sales!

May 6, 2022

been good so far, got lots of conversions due to my email campaigns and i'm only running very basic ones.. can't wait to try more advanced ones and see how they convert.

DefiniTea
United States
4 months using the app
SmartrMail replied May 8, 2022

Hi DefiniTea team 🍵 Thank you for your feedback, we're glad to hear that your first automations are great at converting! Make sure to let us know if you have any questions when setting up more advanced ones 😊