Smile: Loyalty Program Rewards
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Reviews (4,649)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
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Great App, using From last 4 year, customer care and support is very fast,
Thank you for taking the time to leave us a review and for your support for the last 4 years, we really appreciate it!
We'll be here when you need us. 🙂
- The Smile.io Team ✨
Shelby patiently walked me through some issues I thought were a problem with the Smile app only to find out it was my own security software preventing it to work. Thank you for taking time to help.
Thank you for such a kind review! I am very glad that I was able to assist you in figuring this out.
- Shelby with the Smile.io Team 💛
Great features, especially on a free plan. Easy to set up.
Thank you so much for the kind words! We're thrilled you found the setup smooth and are already seeing the value in our free plan features.
If you ever need anything or want to explore more advanced features down the road, our team is always here to help.
Happy to have you with us! ✨
The Smile.io Team
Shelby explained the issue and the resolution thoroughly and even provided screenshots for reference, which made everything much easier to understand. Thank you!
Thanks so much for the kind words! We're thrilled that Shelby could walk you through everything clearly. It's awesome to hear from a customer who's been with us for over 3 years. That kind of loyalty (both to us and to your own customers through Smile!) means the world.
We're here whenever you need us. Keep up the great work!
The Smile.io Team ✨
The app is very comprehensive and offers a wide range of options and features to choose from. We especially like the email automations, which make managing customer communication much easier without having to rely on Klaviyo for everything.
Lisa and the rest of the team have been incredibly helpful whenever we reach out through the chat. They take the time to answer all questions thoroughly, and their support made the onboarding process smooth and easy to understand.
Overall, very pleased with the app and the level of customer service provided. The combination of the app’s features and the responsive support team has made the experience very positive.
This made our day! 😄 Thanks for taking the time to update your review - we're always here if you need us. - The Smile team
Leider sind Texte in Nachrichten kaum bis garnicht anpassbar und man kann keine Bedingungen hinzufügen, ab wann ein Kunde Teil des Programms wird... Beispielvoraussetzung: Kunde muss Newsletter abonniert haben um VIP zu werden. Sehr Schade für die Preise.
Thank you for your feedback Christian, we genuinely appreciate it. Someone has reached out to you internally to see how we can get this resolved for you.
werkt motiverend voor de klanten
The Smile Support Team was very thorough in helping me understand the product and features. This is a great team. Thank you.
Hi RL Sports Cards team,
Thank you so much for the wonderful 5-star review! We're so glad to hear our Support team was able to walk you through the product and features so thoroughly. We'll be sure to pass along your kind words to them, they'll really appreciate it.
If any other questions come up along the way, don't hesitate to reach out.
Thanks again for taking the time to share this!
The Smile.io Team ✨
Lynn responded quickly in helping me setting up the app. She checked my setting and pointed out what I needed to check off to get it working correctly on my site. She also added some additional features which was very kind of her to do, in all great service from Lynn and Smile. Thanks. .
Hi Miami Teeny Weeny Bikini team,
Thank you so much for this thoughtful 5-star review! We're thrilled to hear Lynn was able to jump in quickly, get your settings sorted, and even add some extra features along the way. We'll be sure to pass along your kind words to her, she'll be so happy to hear it.
Thank you also for being with us for over 5 years. Loyal customers like you are what make this so rewarding.
If anything else comes up, we're always here to help.
The Smile.io Team ✨
Ezra was really helpful and resolved the issue quickly. Replies were prompt!
Hey Staple Studio!
Thanks so much for the kind words! We're thrilled that Ezra could help you out and that we could get things sorted quickly for you. After three years with us, you know we're always here to support you, and feedback like this means the world to the team.
We're grateful to have you as part of the Smile.io community. Keep up the great work with your loyalty program!
The Smile.io Team ✨
