Smile: Loyalty Program Rewards
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Reviews (4,643)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
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Hi Lynn, thank you so much for resolving the reward redemption issue on our website! And... even though my request was written in Korean, how thoughtful of you to respond in Korean (it seems like you ran it through a translator ), but receiving a reply in the same language still feels very customer-friendly and shows great customer support!
That's so lovely to hear! Lynn really does go the extra mile for our merchants, and we're thrilled she could help sort out that redemption issue for you.
Thanks for being such a great part of the Smile.io community. We're grateful for merchants like you. 💛
The Smile.io Team
Shelby was very helpful, and we have enjoyed using Smile points for years now.
Thank you for taking the time to leave this kind review! We are grateful for your support (7 years! 🎉) and I was happy to help.
- Shelby with the Smile.io Team 💛
Ezra has been amazing! He helped me promptly and managed to fix the issues I was facing. Thank you!
Thank you for your review! We are very glad that Ezra was able to assist, please don't hesitate to get in touch again if any questions come up! 😊
- The Smile.io Team ✨
Their customer service team was speedy, thorough and beyond helpful! Will be loyal to the app because of the team!
Thank you so much for taking the time to share this! We're thrilled that our support team made such a great impression on you right out of the gate.
We're excited to have you on board and can't wait to see how Smile.io helps you build loyalty with your customers. If you ever need anything else as you get the app up and running, just reach out. We're always here to help!
The Smile.io Team 💛
One day panel on our website stopped showing, we reached out to Smile.io support and withing several hours everything was fixed. Good job Team and Lisa!
Thanks so much for the kind words! We're glad Lisa and the team could jump on that panel issue and get things running smoothly again for you.
It's been awesome having you on board for the past couple months, thanks for being great to work with! 💛
The Smile.io Team
Shelby was quick to get our Icon back up and running on the website much appreciated.
Thank you for taking the time to leave us this review! I was happy to help and you're always welcome to get in touch if you need us.
- Shelby with the Smile.io Team 💛
Great App, using From last 4 year, customer care and support is very fast,
Thank you for taking the time to leave us a review and for your support for the last 4 years, we really appreciate it!
We'll be here when you need us. 🙂
- The Smile.io Team ✨
Shelby patiently walked me through some issues I thought were a problem with the Smile app only to find out it was my own security software preventing it to work. Thank you for taking time to help.
Thank you for such a kind review! I am very glad that I was able to assist you in figuring this out.
- Shelby with the Smile.io Team 💛
Great features, especially on a free plan. Easy to set up.
Thank you so much for the kind words! We're thrilled you found the setup smooth and are already seeing the value in our free plan features.
If you ever need anything or want to explore more advanced features down the road, our team is always here to help.
Happy to have you with us! ✨
The Smile.io Team
Shelby explained the issue and the resolution thoroughly and even provided screenshots for reference, which made everything much easier to understand. Thank you!
Thanks so much for the kind words! We're thrilled that Shelby could walk you through everything clearly. It's awesome to hear from a customer who's been with us for over 3 years. That kind of loyalty (both to us and to your own customers through Smile!) means the world.
We're here whenever you need us. Keep up the great work!
The Smile.io Team ✨
