Smile: Loyalty Program Rewards
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Reviews (4,641)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
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Lisa was quick to respond and made sure my issue was resolved!!
Thank you so, so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
Lisa and Ullas were amazing and so responsive for my issue I had solving a discount code issue. I'm very satisfied overall with the app and customer support!
Thank you so much for the 5-star review! 💛 It means a lot to our whole team, and we really appreciate you taking the time to write and submit it 😊
- Lisa & Ullas, Smile Team ✨
I had an issue with getting the referral popup on my store and the team was so helpful. Shelby was the one who helped initially and she problem solved every option before sending it up to Erin in tech support. Erin was awesome too and was able to help me get to the bottom of this. Thank you both so much!
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your feedback, and we're thrilled to hear that you had a great support experience with our team 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
easy to use to add a reward program to your shopify store
Thanks so much for taking the time to leave a review! We're thrilled that setting up your loyalty program has been straightforward. It's been great having you on board for the past few months.
If there's ever anything else you'd like to get out of the app or any features you'd love to see, just let us know. We're always here to help!
The Smile.io Team 💛
The customer service for this app is great! :) Thank you to Ullas for such clear instructions.
Thank you for your lovely review, we are so glad that Ullas could help! Please don't hesitate to reach out if you need us again. 😊
- Smile.io Team 💛
Fast response, very helpful, and love that they check back in with you after the issue is resolved!
Thank you so much for taking the time to leave this review and for all your kind words about our team! We really appreciate it 💛
- Smile.io ✨
We've been using Smile for years and years now. The support team are the best. Shout out to Lisa and all the team for being so helpful and prompt!
Thanks so much for taking the time to leave us a 5-star review! 🌟 It means a lot to hear that Lisa and the rest of our support team were able to help you. We truly appreciate your kind words and support (almost 8 years)! 💛
- Smile.io Team
Lisa was amazing and helped us out with our set up! super kind and great customer service!
Thank you so, so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
Extremely fast response, even after hours and the mild tech issue we were experiencing was fixed right away.
That's fantastic to hear! We love when our support team can jump on an issue quickly, especially after hours.
Thanks so much for being a loyal Smile.io customer for over three years, we're honored to be part of your story and really appreciate you taking the time to leave this feedback.
The Smile.io Team ✨
Hi Lynn, thank you so much for resolving the reward redemption issue on our website! And... even though my request was written in Korean, how thoughtful of you to respond in Korean (it seems like you ran it through a translator ), but receiving a reply in the same language still feels very customer-friendly and shows great customer support!
That's so lovely to hear! Lynn really does go the extra mile for our merchants, and we're thrilled she could help sort out that redemption issue for you.
Thanks for being such a great part of the Smile.io community. We're grateful for merchants like you. 💛
The Smile.io Team
