Smile: Loyalty Program Rewards
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Reviews (4,649)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
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We’ve had a great experience using Smile.io for our rewards program. The integration with Shopify was very easy and seamless, and our customers absolutely love earning rewards points.
One of the best parts of Smile.io is their customer service. Every time we needed assistance, their team was always responsive, friendly, and willing to help us find a solution quickly.
The only feature we wish was available for all Shopify stores is the ability for customers to redeem points directly at checkout, since currently this is limited to Shopify Plus stores. Other than that, we are very happy with the app and highly recommend it.
Hi there,
Thank you so much for the thoughtful review! It's wonderful to hear that the Shopify integration felt seamless and that your customers are loving the rewards experience. That's exactly the kind of thing that keeps us motivated over here.
We're also really glad our support team has been able to help when you've needed us. They'll be so happy to hear the shout-out!
And thank you for the honest feedback about points redemption at checkout. Although it is a a Shopify plan limitation, it's definitely on our radar and something we're actively looking into. We really appreciate you flagging it!
Thanks again for the kind words and the recommendation. We're lucky to have you with us!
Alex & the Smile.io Team
Loved the way Shelby kept my chat open as I had to leave and pick up my daughter, so we picked up right where we left off an hour earlier. Then, as Shelby's shift was ending, she seamlessly transferred me to Lisa, who wrapped up our chat with my last question. I can easily return to the instructions they gave me, as they are all captured in my email. Impressive.
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!
Shelby & Lisa - Smile Team✨
We’ve been using Smile for our Shopify store’s rewards program, and it’s honestly been one of the easiest apps we’ve added to our site. Setup was simple, everything integrated smoothly, and our customers started using the points system right away. Customers get excited about earning points and redeeming rewards, and we’ve definitely noticed more returning shoppers since launching it.
Thank you so much for the kind words! Hearing that Smile was one of the easiest apps to add to your store is exactly what we love to hear, and knowing your customers jumped into earning and redeeming points right away is the icing on the cake.
Seeing more returning shoppers since launch? That's the whole goal, and it sounds like your program is off to a fantastic start. We're cheering you on and excited to see where it goes from here.
Thanks again,
Alex & the Smile.io Team
Very disappointed with the Smile app and their support team. The customer service response time is extremely slow — even after seeing the messages, they take 2–3 days to reply back. We are paying a significant amount for the app, but the support and solutions provided have not been helpful at all. Overall, the experience has been frustrating and unprofessional. I would not recommend this app and would suggest looking for a better alternative.
Hey there,
Thank you for the feedback here - we've reached out directly on the conversation to assist further.
If you give us the chance, we're confident we can find a path forward to keep you happy with Smile.io.
Alex & Smile.Io Team
Great service, especially Erin!
Thank you so much for your kind words! We're thrilled to hear that you had a great support experience with Erin. We'll be sure to share your lovely feedback with her! 😊
— Smile.io Team ✨
Lynn was extremely helpful! We've been using the app for over a year now and we love it!
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Lynn 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
Alex and the Smile team are always quick to answer, helpful, and knowledgeable about my questions or concerns. I have used Smile for years on my website and I love how easy it is for my customers to redeem their rewards.
Thank you for the kind feedback - and for being loyal to Smile for FIVE years! It's been amazing following Eillie & Mac's journey on Shopify.
Smile.io has been a great addition to our store! Setup was straightforward, and the support team — especially Lynn — has been incredibly responsive and helpful, going above and beyond to make sure our loyalty program is set up for success. Highly recommend it for any store looking to boost customer loyalty through points and rewards.
Thank you so much for the 5-star review!
It truly means the world to our team to hear that our app is making a difference for your store. If you ever need anything or have ideas for us, we're always just a message away.
Wishing you continued success!
works well and looking forward to using more features on our new website, staff are always very helpful
Thank you so much for taking the time to leave this review! We really appreciate it 💖
- Smile Team ✨
Erin and Shelby have been incredibly helpful
Thank you for taking the time to leave us this review! Erin & I were happy to help out and you're always welcome to get in touch if you need us.
- Shelby with the Smile.io Team 💛
