Smile: Loyalty Program Rewards
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Reviews (4,649)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
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Excellent
Hi OASIS® Floral Products team,
Thank you so much for the 5-star review! We're truly grateful for your continued support over the past 3+ years. It means a lot to know Smile has consistently delivered a great experience for your store.
If there's ever anything you need, our Support team is always here to help.
Thanks again for being such a loyal part of the Smile community!
The Smile.io Team ✨
Greatest Reward app I have ever seen.
Hi Shockwave team,
Thank you so much for the amazing 5-star review! 🎉 We're thrilled to hear Smile has stood out as the greatest rewards app you've used. That means a lot to us. Welcome to the Smile community, and we're excited to support your loyalty program as you grow.
If you ever need anything or have questions along the way, our Support team is always just a message away.
Thanks again for the kind words!
The Smile.io Team ✨
Used loyalty points for many years but after reminding a customer to use their loyalty points I receive a message asking how. I find out that although the customers are receiving their points in their account, they cannot use them because I'm now on the basic plan with Smile and customers will not be able to use their points at checkout unless I now upgrade to Shopify Plus!!!!
Switched to an alternative app that does not require additional upgrades or Shopify Pus in order to function.
NOTE: upgraded from 1 star to 3 now please quit emailing and phoning which is getting a little tiresome
Hello & thanks you for sharing with our team here!
We'd love a chance to connect with you directly and work through this with you directly.
Our Shopify Plus required features have always been limited by what kind of customization Shopify allows on their checkout page. Luckily, there are loads of other ways customers can redeem and use points - on all of our plans, and we'd love the opportunity to help get that all set up with you.
Hope to hear from you
Excellent app and customer service from Lynn.
Hi there,
Over five years with us, that genuinely means the world!
Thank you so much for sticking with us and for the lovely shout-out to Lynn. She'll be over the moon to hear it, and we'll make sure she knows.
Here's to many more years together. We're always here whenever you need us!
Thanks again,
Alex & the Smile.io Team
Analisa was really helpful setting up our integrations, thanks!
Hi there,
Thank you so much for the kind words!
Analisa will be thrilled to hear she helped get your integrations set up smoothly, and we'll be sure to pass the shout-out along.If anything else ever comes up, you know where to find us.
Always happy to help!
Thanks again,
Alex & the Smile.io Team
Very user friendly and the support team gets a 20 out of 10 stars. Analisa and Lisa are phenomenal and we are so thankful to be able to work with this wonderful team.
A 20 out of 10 is extremely kind, thank you so much! We are super happy we were able to help.
- Analisa & the Smile team
I am happy with the support. Thank you
Hi BioAcuatica team,
Thank you so much for the 5-star review! We're really happy to hear our support team could help you out, and we're glad you're off to such a great start with Smile.
If any questions come up as you continue exploring the app, we're always here to help.
Welcome aboard, and thanks again for sharing your experience!
The Smile.io Team ✨
Great help, fast and reliable and followed up afterwards to check in too
Thank you for the kind review! We're glad to help have supported your loyalty journey for the last 3 years - here's to 3 more (at least)
Let us know if we can help with anything else.
Smile.io Team
Really enjoy using this app and have had great customer service from Analisa. Definitely recommend, thanks!
Hi there,
Almost three years together and still enjoying it, that's exactly what we love to hear! Thank you so much for the recommendation, and for the kind words about Analisa. She'll be delighted, and we'll be sure to pass them on.
Thanks for being part of the Smile family. We're always here if you need anything!
All the best,
Alex & the Smile.io Team
She helped me figure out what I felt was really complicated at first. I am truly thankful!
Thank you so much for your kind review! 😊 I'm really glad I could help make things clearer and get everything sorted out. It was a pleasure assisting you, and I'm always here if you need anything else. Wishing you all the best with your loyalty program! 💙
Lynn and the Smile.io Team
