Smile: Loyalty Program Rewards
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Reviews (4,649)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
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Smile is a great tool, with very simple and quick setup. The free option provides very valuable capabilities to offer benefit to our customers with no tool cost to us. As we grow and realize the benefits, we will be able to justify upgrading to a paid version in the future.
There was a glitch in a feature. Shelby facilitated a prompt resolution and kept us informed throughout the (very short) process. Thank you, Shelby!
Thank you so much for your thoughtful review! 💛 We're thrilled to hear that the setup was quick and that the free plan has been valuable for your business. It’s great to know you’re seeing the potential as you grow!
We’re also glad Shelby was able to resolve the issue quickly and keep you informed along the way, we’ll be sure to share your kind words with Shelby 😊
- Smile.io Team ✨
Lisa was very helpful. I had a request to get a list of customers with unused coupons, and I wasn't sure how difficult this would be. Lisa explained exactly how to do it in just one message, and I quickly got what I needed. Thank you!
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
Super solid to start - support has been responsive and active. Only reason for 4/5 as opposed to 5/5 is because of the "On-Site" section within the app has pieces that say "Set Up", and they don't disappear when I've already set them up. This was a bit confusing at first. Still getting used to it, but its pretty clean so far.
Edit: 5/5 for sure. We're on the growth plan, and the responsiveness from the team has been awesome. They've been super attentive to our issues (most were user error tbh).
We really appreciate you taking the time to share your thoughts, our team is always focused on finding ways to better support our merchants.
We’ve also sent you a direct message and would be glad to continue the conversation there. Hope to connect with you soon!
so easy to use and appreciated
Simple and straight to it - Smile streamlined our entire loyalty program.
Thank you so much for your wonderful review! 💛 We're thrilled to hear that Smile has helped streamline your loyalty program, and that you're finding it simple and straightforward 😊
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
Shelby did a fantastic job not only explaining plan differences, but helping us ensure that Smile worked perfectly for our volume. Fantastic app!
Thank you for your review and feedback — we really appreciate it and we think Shelby is fantastic too 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
Lisa was extremely helpful and friendly. She patiently guided me through the required steps to set up my page and made it so much easier than me trying to figure out myself. Extremely happy with the service. Thank you!
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
Wow, I wish all apps had a Shelby on standby if I have a question. Thanks Shelby! I was helped within minutes (although I prepared myself to wait a few hours) and my problem was resolved super fast. Not only did I received info regarding the features, but also insights into how it applies to my store specifically. Watch out for this ... don't worry about this ... this does not apply to you. Super super super service!
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your feedback, and we’re thrilled to hear that you had an A+ support experience with Shelby 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
great
Short and sweet, we love it. Thanks for the rating, and welcome to Smile. Reach out any time you have a question.
Alex and the Smile.io Team
Will use and upgrade as we grow. Thanks for the excellent work
Thank you so much for taking the time to leave this 5-star review 💖 We really appreciate it ☺️
- Smile Team✨
