Smile: Loyalty Program Rewards
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (4,649)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
Refine
-
By rating
Some of the help articles on help.smile are outdated, but I have had great success by chatting with the AI bot and the subsequent real people once I've stumped the AI bot. I have been able to get answers to my questions in a timely manner and create a really amazing loyalty program.
Thank you so much for your thoughtful feedback! 💛 We really appreciate you pointing out the help article experience, and we’re glad to hear that our team, both AI and human, was able to support you and get you the answers you needed. It’s wonderful to know you’ve been able to build an amazing loyalty program! 😊
- Smile.io Team ✨
Smile.io has been terrific. Their support team, Lynn & Shelby have been so great and helped me clean out thousands of discount codes and identified a problematic email issue I would have never caught on my own. I'm really impressed with the level of hands-on help. I highly recommend them.
Thank you so much for this amazing review! 💛 We're thrilled to hear that Lynn and Shelby were able to support you so thoroughly, from cleaning up discount codes to identifying that tricky email issue. It means a lot to know our hands-on approach made a difference. We truly appreciate your recommendation! 😊
- Smile.io Team ✨
An excellent, cost-effective, and easy to use loyalty solution that instantly improves CLV and ROI. Smile's customer support, especially Hannah, is one of my favorite features of this app. They are prompt in responding to any questions I may have and their instructions are clear, easy to understand, and thorough. A big shout out to Shelby for their support. You cannot go wrong with using this app in your Shopify store.
Thank you so much for this incredible review! 💛 We're thrilled to hear that you’re finding value in Smile as a cost-effective and easy-to-use solution. It means a lot to know our support team has made a positive impact, we’ll be sure to pass your shoutout along to Shelby! 😊
We truly appreciate your recommendation and support!
- Smile.io Team ✨
Very helpful customer experience team.
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with our team 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
Shelby has been extremely helpful with support whilst I've been testing this app. So far so good! I will definitely look to upgrade once my business scales up :)
Thank you for your lovely review, I am so glad that I could help! We'll be here if you need us. 😊
Shelby - Smile.io Team
While we like the app, it's the support that we care about most. Every app has its quirks and none is perfect, but it's the people that are the difference between winning and losing. Quite specifically, Lisa was that difference and the reason Smile became the perfect solution for our business need.
Thank you for the incredibly kind words here, it's been a wonderful reminder of why we do, what we do!
We'd love to work with you to see where we can do a bit better though - and have reached out directly via email. We hope to hear from you and thank you again.
I’ve been struggling to find my way back into the business world after having two kids, and honestly, it hasn’t been easy. I reached out to Joana because I was having issues with Smile, and I’m so grateful I did. She helped me in more ways than I ever expected and truly made me feel supported through the process. Thank you so much to the Smile team for having amazing people like Joana.
Thank you so much for sharing this with us. It really means a lot. Coming back into the business world after raising two kids is no small thing, and we're so glad Joana could be part of making it feel a little less daunting. She'll be thrilled to see this. Wishing you so much success in this next chapter, and we're here whenever you need us. 💛
The Smile Team
ANDREA HELPED ME WITH THE FUNCTIONALITY OF NAVIGATING THE SMILE APP AND NOW ITS WORKING AND HAPPY WITH HER SERVICE
Hey Wild West Sisters,
That's wonderful to hear! We're so glad Andrea could help you get everything up and running smoothly. It's great that the app is now working the way you need it to, that's exactly what we're here for.
Thanks for taking the time to leave a review, and we really appreciate your business. If you ever need anything else down the track, just reach out!
The Smile.io Team ✨
Great app! Easy to set up and use, I wish I'd added it sooner!
Updated 6/12/2026: I've had this app for about 5 months now and I continue to love it. Customer support is pretty much the best around and it's bringing tons of repeat business into my shop. My customers are happy, I'm happy - Highly recommend.
(Special thanks to Lisa, she's been so incredibly helpful!)
Thank you so much for the 5-star review! We’re thrilled to hear you found our support fast and helpful — that’s exactly what we strive for.
We truly appreciate you taking the time to share your feedback!
The Smile Team ✨
loved it! recommend
Thank you so much for taking the time to leave this review! We really appreciate it 💖
- Smile Team ✨
