Smile: Loyalty Program Rewards
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Reviews (4,649)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
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Thanks so much for the 5-star review! We're thrilled you're happy with Smile.io after 8 months. It's awesome to have you as part of our community.
If there's anything you'd like to explore or need support with down the line, we're always here to help.
The Smile.io Team ✨
Very helpful support, thank you Ezra. Thank you
Thank you for sharing here. We're glad to hear Ezra was able to help get you everything you needed!
Don't hesitate to reach out if you need additional support.
Alex & Smile.Io Team
customer service was fast and quick to reply to my enquiries!
Thank you for taking the time to share here! We're glad to hear your experience with our support team was quick.
We've also reached out to learn where and how we could've crafted a 5 star worthy experience and hope to hear back there.
Have a great day!
Smile Team
Love this app :) I use it for two of my stores. Lynn @ Customer Service is extremely helpful!!
Thank you for the.. 'magical' review ;)
Your journey with Smile over the last 6 years has been incredible to follow along with.
Best of luck for the next 6!
Alex & Smile.Io
The app works well and the support is good. I get frustrated that maintenance happens during South African business hours. We lost a big sale because a customer in store could not use her points while maintenance was being done for 6 hours.
Thank you for the feedback here! Our team are committed to learning where and how we can do better for our merchants.
We've reached out to you directly and hope to hear from you shortly!
Alex & Smile Team
Do not use. Zero customer support and once you sign up you will be forced to pay $199/mo FOREVER or Cancel. Such a shame.
Hey again!
We realized we'd never actually responded to your review here and wanted to follow up since we last connected on getting you on the right plan.
We'll reach out directly via email to see if there's anything we can assist with.
Alex
Wonderful Experience and got the full support from the support team.
It was a wonderful experience reading your review, thank you for sharing that!
Please let us know if we can help with anything else.
Alex & Smile.io Team
Lynn from the customer support team was amazing and helped get things set up
Thank you so much for the review - and shoutout to Lynn! We're lucky to have her.
Our team will be here if you need any other help.
Smile.Io Team
Me han solucionado algo muy rapido, muy facil de usar!!h
¡Muchísimas gracias por tu reseña! La apreciamos muchísimo 🤩
¡No dudes en contactarnos si necesitas algo en el futuro!
- Smile.io ✨
Very helpful
Hi there,
Short and sweet, just like we like it. Thank you! We're so glad you've found us helpful in your first couple of weeks.
Don't hesitate to reach out if you ever need a hand as you keep going.
Thanks again,
Alex & the Smile.io Team
