Smile: Loyalty Program Rewards
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (4,649)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
Refine
-
By rating
The support behind this program is quite good. I had implemented the app at its most basic level and settings without truly understanding how to best leverage it. I reached out to the team and they gave me excellent "best practices" to consider. Using that as a baseline, I was able to construct what I believe to be a very robust and "rewarding" program for my customers. The app is quite powerful and has important integrations with Klaviyo and Loox reviews (which was important for me). I highly recommend Smile!
Thank you so much for this thoughtful review! We’re thrilled to hear that our team could share helpful best practices and support you in building a more robust and rewarding program for your customers. We truly appreciate your recommendation and your trust in Smile! 😊
— Smile.io Team ✨
I’ve been really happy with this app so far! The customer service is excellent, and Lynn has been incredibly helpful in resolving my issue. Thanks so much, team!
A review as sweet as... honey!
Thank you for sharing your kind words with our team, this kind of thing means the world to us and we're so glad we get to play a small role in your e-commerce journey.
Lisa is super helpful! Quick and concise!
Thank you for the review - we're lucky to have Lisa on the team and are happy to help support your loyalty journey!
We had a few questions about our current plan, and Shelby was excellent at answering all of our questions and giving us advice on the best options for us going forward. We have been using the Smile Loyalty program for over 4 years now and are very happy with it :)
Thank you so much for your kind review and for being with Smile for over 4 years — we truly appreciate your continued trust!
We’re so glad Shelby was able to help and provide the guidance you needed. We’ll be sure to share your kind words with her 😊
The Smile Team ✨
We use Smile for our Sloane Rewards Program at Sloane Fine Tea, and it’s been an excellent experience. The platform is intuitive, easy to manage, and integrates seamlessly with our store.
Our customers love being rewarded for their loyalty (and their love of tea!), and we’re thrilled to be able to give back to our community in such a meaningful way. The Smile team is also fantastic! Responsive, helpful, and great to work with.
Highly recommend!
Thank you so much for your review — we really appreciate it 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
We use Smile.io on our Shopify store, and it has been a fantastic addition to our customer experience. The app is easy to use, works smoothly with our site, and helps us reward loyal customers in a simple, professional way.
I recently reached out to support with a question about enabling points on product pages, and Shelby was incredibly helpful, friendly, and quick to respond. They made the process effortless and followed up to be sure everything was working correctly.
Great app and even better customer service. Highly recommend!
Thank you for taking the time to leave this review! We really appreciate the kind words and I was happy to assist! Please let us know if you have any questions in future.
- Shelby with the Smile.io Team ✨
We've been using smile for a few years and it's been helpful in building out a loyalty program for our customers.
Thank you so much for your continued support! 💛 We're so glad to hear that Smile has been helpful in building your loyalty program over the years. We truly appreciate you taking the time to share your experience! 😊
- Smile.io Team ✨
Great app with very responsive customer service.
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with our support team 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
Implementation has been smooth and the support for customising a rewards program via the API is excellent. Andrea and Ezra from the Smile team provided really fast and effective support during our set-up which was hugely helpful.
Thank you so much for the kind words! We’re thrilled to hear that your implementation went smoothly and that the API support met your needs. It’s great to know our team was able to provide fast and effective support during your setup. We truly appreciate you taking the time to share your experience, and we’re always here if you need anything as you continue to grow your rewards program.
❤️ Smile.io Team
Had a question and support team, Lynn was able to help, thank you.
Thank you so much for your kind words! 💛 We're glad to hear that Lynn was able to help with your question. We’ll be sure to share your feedback with her! 😊
- Smile.io Team ✨
