Smile: Loyalty Program Rewards
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Reviews (4,639)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
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Features are OK but what I really dislike is the display of features on the pages that I do not have access to. Please tell me how this is not deceptive trade practices. If it is not in my plan it should not be clearly visible and I should not be able to access it.
Maybe this is how Smile coerces customers to upgrade - I find it deceptive and annoying because it wastes my time. Change the UX so that only features available on a plan are visible.
Thank you for sharing your feedback. We understand your concerns, and we've reached out to you via email to discuss this in more detail. We appreciate you taking the time to share your experience, and your feedback has been passed along to our Product team for consideration.
We have been using smile.io for years and our experience has been awesome. Shoutout to Lisa who recently assisted me she was a big help!
Thank you so, so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
Simples e eficaz para estimular clientes e recompensá-los!
Very nice support! Intuitive and easy to use. we'll see my results!
I had a problem with the launcher not showing up and Ezra was going above and beyond to make sure everything works properly. Thank you!
Ullas was terrific when helping me set up my Smile program. He really went way up and beyond to help me.
Thanks so much for the kind review! We'll be sure to pass your words along to Ullas, he'll be thrilled to hear he made such a difference in getting your Smile program set up 😊
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
Support (thanks Shelby) has been very responsive & we're happy with the app. Our customers really appreciate the rewards program.
Thank you so much for taking the time to leave this review and for all your kind words! We're so glad the app is working well for you and that your customers are enjoying the rewards program 😊
We really appreciate your support 💛
- Smile Team✨
What great service. In this day an age we can feel like we are going to never get an answer! But my questions and concerns were taken care of so swiftly and with so much kindness! This is how I run my business so its refreshing when you find another company that does the same! Thanks for all your help!
Thank you so much for the wonderful review! We're delighted that our team was able to resolve your questions quickly and with care. It means a lot to hear that our approach to service mirrors the way you run your own business. We truly appreciate your kind words and your support 😊
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
Lisa is very helpful! She was able to resolve all my issues in time for our launch.
Thank you so, so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
So helpful and explained everything to me step by step.
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with our Support Team 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
