Smile: Loyalty Program Rewards
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Reviews (4,640)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
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Excellent customer service from both Shelby and Andrea. They answered all of my questions and were extremely helpful and knowledgeable.
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your feedback, and we’re thrilled to hear that you had a great support experience with our team 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
Shelby was super helpful in a customization we wanted to add to out site and even took our branding into consideration in everything that she did!
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with our Shelby 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
In our trail period, but so far so GREAT!!!! So much more efficient then our previous rewards program before convert to Shopify. Just a few things we have to evaluate before we decide on the right program for our store. Until then, we LOVE our decision to select your app over others :)
Thank you so much for taking the time to leave this wonderful review 💖 We're thrilled to hear Smile is already making such a noticeable difference compared to your previous rewards program 🤩
Please don't hesitate to reach out if there's anything you need as you work through your evaluation phase — our Support Team is here to help 😊
- Smile.io Team ✨
Best customer service, and shoutout to Joana for helping me setup a parameter for my small business. I would really love to grow my loyalty program with smile. It is invaluable!
Thank you
Thank you so much for taking the time to leave this 5-star review and for all your kind words about our app and our team! We can't wait to see your loyalty program grow and thrive with Smile 💛
- Smile Team✨
Set up was easy and Analisa was quick to answer the one question I had.
Thank you for taking the time to leave this review! We're so glad to hear that you're finding Smile's set up to be easy and that you had a great experience Analisa 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
Support is very responsive and takes care of all large issues as soon as they arise!
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your feedback, and we’re thrilled to hear that you had a great experience with our Support team 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
Support was fast and extremely helpful. Analisa was available for a few important clarifications regarding the program setup, provided clear communication around questions concerning product exclusions and discount application to the cart.
Thank you so much for the 5-star review! It was a pleasure chatting with you 💛
Don't hesitate to reach out in the future if you ever need anything!
-Analisa & the Smile team
Liza was very supportive and helpful, providing a great and fast solution to my problem.
Thank you so, so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
I had an amazing experience with Smile.io! The customer service was exceptional—everyone was incredibly helpful, patient, and took the time to make sure I understood everything. I truly appreciated the level of care and support I received. Great customer service makes all the difference, and they definitely delivered. Highly recommend!
Thank you so, so much for taking the time to leave this review and for all your kind words! We're thrilled to hear that you had such a great experience with our Support Team 🤩
Don't hesitate to reach out in the future if you ever need anything — we'll be here whenever you need us! ☺️
- Smile Team ✨
We've been really happy with Smile, but the support experience is what made us want to leave this review. Lisa and Lynn were absolutely wonderful — quick to respond, genuinely helpful, and went out of their way to make sure everything was working perfectly for us. It's rare to find a team this dedicated. If you're considering Smile, know that you'll be in great hands. Couldn't recommend it more!
Thank you so, so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
