Smile: Loyalty Program Rewards

Smile: Loyalty Program Rewards

Reviews (4,639)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.

October 7, 2026

Smile has an excellent software and rewards system. Additionally they have an incredibly supportive team.

Oriela
Australia
Over 1 year using the app
Smile.io replied October 8, 2026

Thank you so much for taking the time to leave this review and for all your kind words about our app and our team! We really appreciate it 💛

- Smile Team✨

October 6, 2026

Lynn is the best representative who helped us.
She responded within the day and did a follow up if the issue had been resolved and if there was anything else she could assist with.
We truly appreciate the assistance, since the issue we encountered affected all our loyal customers, and receiving help right away and her being so thoughtful as to follow up if everything works out is beyond what we expected.

Milkmochabear
United States
Over 3 years using the app
Smile.io replied October 8, 2026

Thank you for taking the time to leave this review and for all your kind words! Lynn really does go the extra mile for our merchants, and it's so lovely to hear you had such a great experience with her 😊

- Smile.io Team✨

October 6, 2026

Lynn was quick to respond and help with our issues with billing!

Dirty Coast
United States
Over 8 years using the app
Smile.io replied October 6, 2026

Thank you so much for the kind words and the 5-star review! It was my pleasure helping you with your billing concerns. ❤️

— Lynn from the Smile.io Team

October 2, 2026

thank you Lisa for being so helpful and answering all of my questions. good customer service is rare nowadays and i am glad that Smile has amazing and capable agents.

SOCO BOTANICALS
United States
Almost 7 years using the app
Smile.io replied October 6, 2026

Thank you so, so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

October 1, 2026

10/10 customer service—fast, helpful, and straight to the point. Lynn assisted me tonight and kindly answered every question with the exact information I needed. Smile is already a fantastic rewards app for my client, but having such responsive, top-tier support makes it even better. That’s exactly what you want from an app partner. Thank you, Lynn!

Heart of Gold Kids
United States
About 5 years using the app
Smile.io replied October 1, 2026

Happy customers, happy us. 💛 Thanks for sharing the love! - The Smile team

September 29, 2026

We have been using Smile for a long time. The team is always responsive and Ullas was super helpful this week!

Ooze
United States
Over 9 years using the app
Smile.io replied October 1, 2026

So glad Smile is earning its keep! 🎉 Give us a shout anytime you need anything. - The Smile team

September 28, 2026

lisa was nice enough to answer a question that I mistakening thought hd to do with Smile app, but it was a different app.

Summit Natural Wellness Center
United States
3 months using the app
Smile.io replied September 29, 2026

Thank you so, so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

September 27, 2026

Très conviviale comme application. La mise en forme est façile et les paramètres s'adaptent très bien à ma boutique. Très heureux.

La Diablerie
Canada
13 days using the app
Smile.io replied September 29, 2026

Merci beaucoup d'avoir pris le temps de laisser cet avis génial 🙌 Nous sommes ravis de savoir que vous appréciez autant notre application et ses fonctionnalités, et nous avons hâte de voir votre entreprise se développer avec Smile 🤩

- Smile Team ✨

Edited September 30, 2026

Andrea who worked with us through a migration was one of the best helpers in this transition. God bless her.

GIDDY YO
Canada
2 months using the app
Smile.io replied September 29, 2026

Thank you so much for the 5-star review! 💛 We truly appreciate your support and the time you took to rate us — it means a lot to our team! 😊

- Smile.io Team ✨

September 24, 2026

Excelente servicio al cliente, pueden demorar un poco en contestar, pero hablo de unas horas, pero al final resuelven el problema

Metayantra México
Mexico
Over 3 years using the app
Smile.io replied September 29, 2026

¡Muchas gracias por la reseña de 5 estrellas! Valoramos mucho que te hayas tomado el tiempo de compartir tu opinión con nosotros 😊

¡No dudes en contactarnos en el futuro si necesitas algo!

- Smile Team✨