Smile: Loyalty Program Rewards

Smile: Loyalty Program Rewards

Reviews (4,650)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.

June 2, 2026

Application est très facile d'utilisation et très fonctionnelle.
Un service de contact pour répondre à vos questions très rapide et efficace
je recommande

Dressiastyle
France
28 days using the app
Smile.io replied June 3, 2026

Bonjour,

Un grand merci pour ce retour ! Savoir que l'application vous semble facile à utiliser et vraiment fonctionnelle, c'est exactement ce qu'on espère offrir. Et nous sommes ravis que notre équipe ait pu vous répondre rapidement et efficacement, ils seront enchantés de lire ça.

Merci pour votre recommandation, et n'hésitez surtout pas à nous contacter si vous avez la moindre question!

À très bientôt,

Alex & l'équipe Smile.io

July 8, 2026

Nice Service

NIMASO
Japan
6 months using the app
Smile.io replied July 9, 2026

Thank you so much for the 5-star review! We really appreciate your support and are glad you had a great experience with Smile. 💙

Lynn and the Smile.io Team

Edited May 21, 2026

Thank you for the quick and straightforward support, Shelby! :) Smile.io support has been very helpful. Highly recommend this app!

CUCKOO America
United States
About 4 years using the app
Smile.io replied April 19, 2026

Thank you so much for your kind words! 💛 We're glad to hear that Shelby was able to provide a quick and clear explanation, we’ll be sure to share your feedback with Shelby! 😊

- Smile.io Team ✨

Edited July 30, 2026

Fast and friendly support!

Drumland Canada | Official
Canada
4 months using the app
Smile.io replied April 19, 2026

We truly appreciate the 5 stars! 💛 Thank you for your support, we’re here if you need anything 😊

- Smile.io Team ✨

April 14, 2026

Very good and fast customer support from Lynn! I've been using the app for several months and really find it easy to use.

Hello Petite Paper | planner stickers
Portugal
About 7 years using the app
Smile.io replied April 19, 2026

Thank you so much for your kind words! 💛 We're so glad to hear that you’ve had a great experience using Smile and that Lynn was able to provide fast and helpful support. We’ll be sure to share your feedback with her! 😊

- Smile.io Team ✨

Edited May 30, 2026

App semplice intuitiva e completa! Assistenza molto disponibile per qualsiasi cosa

KOREALUX®
Italy
1 day using the app
Smile.io replied June 2, 2026

Grazie mille per la recensione a 5 stelle! Apprezziamo davvero che tu abbia dedicato del tempo a condividere il tuo feedback e siamo entusiasti di sapere che trovi la nostra app semplice, intuitiva e completa 🤩

Non esitare a contattarci in futuro se dovessi aver bisogno di qualcosa!

- Smile.io ✨

April 13, 2026

Easy to set up and very quick and friendly customer service! Great product!

Rose and Harry's
United States
3 days using the app
Smile.io replied April 14, 2026

Thank you so much for your wonderful feedback! 💛 We're thrilled to hear that you found Smile easy to set up and had a great experience with our quick and friendly support. We truly appreciate your kind words! 😊

- Smile.io Team ✨

Edited June 25, 2026

I have received nothing but excellent customer service from Lisa at Smile! Their team has been incredibly helpful, patient, and knowledgeable as I’ve learned how to use the app. They have answered my questions, walked me through the process, and made everything so much easier to understand.

It’s clear that they truly care about their customers and want them to succeed. I really appreciate the support I’ve received and would definitely recommend Smile to anyone looking for a helpful, reliable app with a great customer service team!

Haven Haus Co
United States
8 months using the app
Smile.io replied April 11, 2026

Thank you so, so much for taking the time to leave this review and for all your kind words 💖 Always a pleasure assisting you!

Lisa - Smile Team✨

May 20, 2026

Erin is a superstar!

House of Scent
United Kingdom
10 months using the app
Smile.io replied May 21, 2026

Hi House of Scent,

Thanks so much for the kind words about Erin! It's wonderful to hear that she delivered such great support for you. Our team genuinely loves helping merchants get the most out of Smile.io, and feedback like this really makes our day.

We're thrilled you're happy with the app. If there's ever anything else you need, you know where to find us!

Warm regards,
The Smile.io Team 💛

April 9, 2026

Shelby is amazing and very helpful

Lemon
United States
20 days using the app
Smile.io replied April 11, 2026

Thank you so much for the 5-star review! 💛 We truly appreciate your support and the time you took to rate us — it means a lot to our team! 😊

- Smile.io Team ✨