Smile: Loyalty Program Rewards
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Reviews (4,650)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
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The customer service is excellent! They clarified all my questions, and the referral program is working very well. Erin, Lisa, Shelby and Andrea are very professional, thank you very much!
Thank you so much for taking the time to leave this review 💖 It's been a pleasure assisting you!
Lisa - Smile Team✨
Great service! The app works great and when we did have an issue the Smile team was extremely helpful in working with us to get a solution.
Thank you so much for your kind words! We're so glad to hear the app has been working well for you and that our team could support you in finding a solution when needed. We truly appreciate you taking the time to share your experience! 😊
— Smile.io Team ✨
Great app - support team is also really helpful with any questions that I have about the app
Thank you so much for your kind words! We're so glad to hear you're enjoying the app and that our support team has been helpful with your questions. We truly appreciate you taking the time to share your experience! 😊
— Smile.io Team ✨
Wonderful customer service! I needed help on a weekend late at night and they responded promptly with a solution. I absolutely love this company!
Thank you so much for the amazing review! We’re so glad our team could be there for you when you needed support — even late at night on the weekend! It truly means a lot to hear how much you love working with us. 😊
— Smile.io Team ✨
Lynn was very professional and helpful. She carefully reviewed my theme code, identified the issue, and clearly explained the solution. I really appreciate her support!
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the app and that Joana was helpful and professional throughout your experience. We’ll be sure to share your lovely feedback with her! 😊
— Smile.io Team ✨
We just launched our Smile loyalty program, and Shelby with customer support was very helpful in answering all our questions and ensuring that everything was set up. Thank you!
Thank you so much for sharing this — and congratulations on launching your Smile loyalty program! 🎉
We’re so glad to hear that Shelby was able to support you and make sure everything was set up smoothly. We’ll be sure to pass along your kind words to her.
Wishing you great success with your new program — we’re always here if you need anything!
The Smile Team ✨
Smooth process so far and customer service has been great.
Thank you so much for taking the time to leave this review 💖 It's been a pleasure assisting you!
Lisa - Smile Team✨
Quick and helpful support!
Thank you so much for your review — we really appreciate it 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
I had an unusual problem and Lisa worked with me until it was 100% resolved. Very knowledgeable and friendly!
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your feedback, and we’re thrilled to hear that you had an A+ experience with our customer service. It really means a lot to our team. If there’s ever anything else we can help with, we’re always here for you!
- Smile.io Team ✨
I had a great support experience from Shelby. I asked her about a function which I was surprised did not exist. She offered to submit it to the developers. I thought that would be the last time I heard from her. Was very surprised to receive an email from her within a week stating that there was now a solution. Great service!
Thank you for taking the time to leave this review! I was happy to assist and please let us know if you have any questions in future.
- Shelby with the Smile.io Team ✨
