Smile: Loyalty Program Rewards
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Reviews (4,650)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
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The wait time was a bit long but once connected they were fast and efficient at helping me solve my issue! They were also kind and welcoming and extremely professional.
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :)
- Karen
Excellent customer service - sorted out my issue quickly and listened to my concerns.
Thank you so much for your feedback! We're glad to hear the issue was resolved within a reasonable timeframe. We truly appreciate you taking the time to share your experience! 😊
— Smile.io Team ✨
We have used this app on our store for a good few years and find it great.
Thank you so much for your review and feedback — we really appreciate it 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
Solid loyalty app, and super appreciate the support team!
Thank you so much for your kind words! We’re glad to hear you’re enjoying the loyalty app and that our support team has been helpful. We truly appreciate you taking the time to share your feedback! 😊
— Smile.io Team ✨
This has been our rewards app for several years and we really love it. The support is unreal and everyone is super helpful.
Thank you so much for your kind words and continued support! We’re thrilled to hear that Smile has been your rewards app for several years and that our support team has consistently been helpful. We truly appreciate you taking the time to share your experience! 😊
— Smile.io Team ✨
Lynn has been very helpful in solving my needs. Shes also very fast in responding to my email.
the customer support is very slow
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :)
- Smile Team
Excellent App. Works flawlessly and support rep Lisa is amazing and fast to respond. She also has a cute doggie!
Thank you so much for taking the time to leave this 5-star rating, we think Lisa is amazing too! We really appreciate your review! 💖
- Smile Team✨
Had the best customer support experience with Matt and Lisa. Matt helped me analyze what the problem was and walk me through everything step by step. Even after they followed up the next day to give me an update that everything looked good on their end.
Thank you so much for taking the time to leave this 5-star rating, we really appreciate it! 💖
- Smile Team✨
Erin is amazing! She helped me resolve my issues quickly, which I thought would take me months to fix on my own. Thank you for being so helpful and responsive!
Thank you so much for your kind words 💛 We're thrilled to hear that you had such a great experience with Erin! We’ll be sure to share your lovely feedback 😊
- Smile.io Team ✨
