Smile: Loyalty Program Rewards
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Reviews (4,649)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
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Their Customer Service is wonderful! Quick and easy to understand responses!
Thank you so much for your kind words! 💛 We're so glad to hear that you found our customer service quick and easy to understand. We truly appreciate you taking the time to share your experience! 😊
- Smile.io Team ✨
Erin was incredibly helpful and to the point, with easy to follow instructions. Thanks so much!
Thank you so much for sharing your experience! We're delighted to hear that Erin was able to provide clear and helpful guidance. We’ll make sure Erin sees your kind words — it’ll mean a lot! 😊
- Smile.io Team ✨
Lisa one of the employees of the app is an absolute rockstar. i had a major problem and she stayed on for hours until it was fixed. the problem was because of a poor set up by a 3rd party person who didnt configure the account correctly. high recommend
Thank you so much for your amazing review! 💛 We're thrilled to hear that Lisa was able to support you so thoroughly — she truly is a rockstar! We’re glad she could help get everything sorted, even with the challenges from the third-party setup. Your recommendation means a lot to us! 😊
- Smile.io Team ✨
Erin from support was super helpful and so knowledgeable!
Thank you so much for the lovely review! We're thrilled to hear that Erin was so helpful and knowledgeable — we’ll be sure to pass along your kind words! 😊
- Smile.io Team ✨
Shelby Customer Support is awesome!
Thank you so much for your kind words! 💛 We're thrilled to hear that you had an awesome experience with Shelby. We’ll be sure to share your lovely feedback! 😊
- Smile.io Team ✨
Lynn was very helpful when I had a billing question :)
Thank you so much for your kind words! We're happy to hear that Lynn was able to help with your billing question. We’ll be sure to share your lovely feedback with her! 😊
— Smile.io Team ✨
Great app to customize your Loyalty Rewards program. And the team is super helpful if you have any questions!!
Thank you so much for the wonderful review! We're so glad to hear that you’re enjoying customizing the loyalty program and that our team has been helpful along the way. We truly appreciate your kind words and support! 😊
- Smile.io Team ✨
Straightforward app to use, and Erin is always there with helpful links and clear answers. I upgraded my plan today. My customers are showing more and more interest.
Thank you so much for sharing your experience! We're delighted to hear that Smile has been straightforward to use and that Erin’s support has been so helpful, we’ll be sure to share your kind words with Erin! It’s wonderful to know your customers are getting more engaged too 😊
- Smile.io Team ✨
App is easy to use - from set up to activation with lots of really useful integrations! Support is fantastic - especially Shelby! - Quick to reply and so helpful, even when one question becomes two (or three!)
Thank you so much for your thoughtful review! 💛 We're thrilled to hear that Smile’s integrations have been useful for your business and that you’ve had such a positive experience with our support team — especially Shelby! 😊
- Smile.io Team ✨
Great app! Easy to use, easy for customers, and when I had an issue, Shelby was super helpful to clarify and support as needed.
Thank you so much for your kind words! 💛 We're delighted to hear that you’re finding Smile easy to use and that Shelby was able to provide such helpful support. We’ll be sure to share your lovely feedback with Shelby! 😊
- Smile.io Team ✨
