Smile: Loyalty Program Rewards
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Reviews (4,650)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
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Our company is a bit more complex than others, and the Smile customer service team has been great to work with through issues, Lisa in customer service has been very helpful answering every question we've come across so far!
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
Lisa and Andrea are SUPERSTARS! They were so patient and kind. They gave me advice and guidance. I appreciated the step by step instructions. They were really invested in helping me resolve my issue which wasn’t even a Smile.io problem as it turned out. I’m very happy with the Smile.io app and the customer service can’t be beat! Highly recommend.
Thank you so much for your wonderful review! 💛 We're so glad to hear that Lynn was able to support you and resolve everything quickly. It means a lot that you’re feeling confident and excited to use Smile for your boutique — we’re excited for you too! 😊
— Smile.io Team ✨
Jade help me out on support. It was quick and efficient! I highly recommend them for your Shopify Loyalty program.
Thank you so much for your kind words! 💛 We're delighted to hear that Jade was able to help you quickly and efficiently. Your recommendation truly means a lot to us! 😊
— Smile.io Team ✨
Lynn from Smile.io was a huge help, and very kind and easy to work with. I deeply appreciate the customer service she provided.
Thank you so much for your lovely review! We're so glad to hear that Lynn was kind, helpful, and easy to work with — we’ll be sure to share your kind words with her. We truly appreciate you taking the time to share your experience! 😊
— Smile.io Team ✨
Customer service was excellent. Even though I wasn't able to achieve what I needed to, I was guided through different ways to get the same outcome from an experienced customer service representative. Thanks!
Thank you so much for your kind words! We're really glad to hear that our team was able to guide you toward alternative solutions, even if the original approach wasn’t possible. We truly appreciate you taking the time to share your experience! 😊
— Smile.io Team ✨
Erin is super helpful, now on a few occasions ive needed help and ive had chat conversations with her. They really do put their customers 1st!!
Highly recommend Smile
Till next time, thanks
Jo - Chop n Grow
Thank you so much for your kind words 💛 We're delighted to hear that Erin was able to provide such helpful support. We’ll be sure to share your lovely feedback! 😊
- Smile.io Team ✨
Andrea was great to work with. Smile earned the business of a very happy customer... That is all because of her professional communication, positive attitude and great customer service skills
We appreciate your feedback, and we're glad we could help!
- Smile Team 🌟
Great, responsive support team. I dealt with Erin who was super informative
Thank you so much for taking the time to leave this review 💖
-Smile Team
Lynn was fantastic and answered my questions immediately. Shes great!!!
Thank you so much for your wonderful feedback! 💛 We're thrilled to hear that Lynn was able to help you right away — she really is fantastic! We’ll be sure to share your kind words with her 😊
- Smile.io Team ✨
Apps need to work how you need them too. When they dont you need to know why. The support from this team was excellent in discovering why something wanst working and letting me know so I can change the right settings. Having a REAL person to interact with was more helpful than any AI.
Thank you so much for taking the time to share this thoughtful review! 💛 We completely agree — apps should work the way you need them to, and when something isn’t behaving as expected, clear answers make all the difference. We’re really glad our team could help uncover the issue and guide you toward the right settings. And it means a lot to hear that having a real person there to support you made such a positive impact! 😊
- Smile.io Team ✨
