Smile: Loyalty Program Rewards
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (4,650)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
Refine
-
By rating
not user friendly both for vendor and customers. hard to redeem on POS and pushing you to upgrade to higher plans for easier to use features
Hi there, we are so sorry to hear that your experience wasn't up to our usual standards. A member of our team has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
~Karen
Lisa was very helpful in assisting us to integrate our subscription plugin to this platform. Real easy to understand and this service is delighting our customers!
Thank you so much for your kind words! We're glad to hear that Lisa was able to help with integrating your subscription plugin and make everything easy to understand. It’s wonderful to know the service is delighting your customers — we’ll be sure to share your feedback with her! 😊
- Smile.io Team ✨
Lynn was so helpful and thorough with helping me with questions to build really fun reward incentives!
Thank you so much for the 5 stars! We truly appreciate your support.
— Smile.io Team ✨
Service is excellent. They were very helpful and made it perfect to set up the app. It is very easy to customize and if you dont understand anything the live chat is very quick!
Thank you for your review and feedback — we really appreciate it 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
Andrea was great! She was able to target what the issue was and provide me with step-by-step instructions! The issue was resolved via email in less than 10 minutes.
Thank you for taking the time to write this review.
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
Awesome customer service. I spent hours trying to figure out where discount code that my customer used came from. In the end I gave up and contacted support. My issue was resolved withing minutes.
Thanks so much for the review with kind words, we're always happy to help!
- Smile Team 🌟
very quick to support and give clear instructions
Thank you so much for taking the time to leave this 5-star rating, we really appreciate it! 💖
- Smile Team✨
Cole was extremely helpful. Their customer service always is! The best, so responsive and kind.
Thank you so much for your kind words! We’re glad to hear you’re enjoying the loyalty app and that our support team has been helpful. We truly appreciate you taking the time to share your feedback! 😊
— Smile.io Team ✨
We have been using the app for 8 years and we are good with their quick support!
Thank you for your review and feedback — we really appreciate it 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
Erin was super efficient in her response! Five stars! :)
