Smile: Loyalty Program Rewards

Smile: Loyalty Program Rewards

Reviews (4,650)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.

September 29, 2025

The team at smile is so responsive and helpful! Very happy I chose to use this app for my business.

Simply the Best by Nicole
United States
20 days using the app
Smile.io replied September 30, 2025

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa & Joana - Smile Team✨

September 29, 2025

I'm sooooo happy with my Smile app. They are SOOOOO helpful when i have problems. Absolutely everytime i go to them for issues, they always are helpful and i learn more on how dope this platform is. Thank you, Andrea! You're the bomb girl!

Dr Locs
United States
About 4 years using the app
Smile.io replied September 30, 2025

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Andrea 🤩

Don't hesitate to reach out in the future if you ever need anything!

- Smile Team ✨

September 26, 2025

Really helpful and attentive customer service from Erin. Patience of a saint as I try to navigate setting up referrals and making changes to our company's point system. Not that it's overly complicated, I'm just not tech savvy at all!

Nice Cream London
United Kingdom
11 months using the app
Smile.io replied September 28, 2025

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Erin 🤩

Don't hesitate to reach out in the future if you ever need anything!

- Smile Team ✨

September 26, 2025

Very impressed with this app. Extremely clean and indepth UI. Integrates very easily. Looks highly professional.

Best part: The support staff are probably the best I've deal with in 3+ years of using Shopify daily and working with numerous apps.

APEX RIM & TIRE
Canada
2 days using the app
Smile.io replied September 28, 2025

Thank you for taking the time to share your review! We're always happy to help 😍

- Smile Team

Edited October 14, 2025

Agents are very helpful and always giving prompt reply.

Haniffaonline.com
Singapore
Over 3 years using the app
Smile.io replied September 25, 2025

Thank you so much for taking the time to leave this 5-star rating 💖

- Smile Team✨

September 24, 2025

Loyalty Rewards that drive customer engagement.

Many Tanks to Joana and the Smile team for this long partnership =)

OzMobiles
Australia
Over 4 years using the app
Smile.io replied September 25, 2025

Thank you for taking the time to leave us this 5-star review! We're so glad that Joana could help ☺️

- Smile Team ✨

September 24, 2025

Lisa had amazing customer service, thank you!!

originalsprout.com
United States
Over 6 years using the app
Smile.io replied September 25, 2025

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

Edited June 29, 2026

The Smile Io Lisa helped me out so much and also provided new information that she unlocked for me.

dmsostore
United States
Almost 2 years using the app
Smile.io replied September 25, 2025

Thank you so, so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

September 24, 2025

Really excellent customer service from Joana! Helped me sort out my issue super fast! Smile has always been fab at really quick response time and great customer service!

Plant Studio
United Kingdom
Over 2 years using the app
Smile.io replied September 25, 2025

Thank you for taking the time to leave us this 5-star review! We also think Joana is fab 😍🤩

Don't hesitate to reach out if you need anything further!

- Smile Team ✨

September 23, 2025

Easy to work with, excellent customer service from Jade!

Funky Confetti
United States
Over 2 years using the app
Smile.io replied September 25, 2025

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Jade 🤩

Don't hesitate to reach out in the future if you ever need anything!

- Smile Team ✨