Smile: Loyalty Program Rewards

Smile: Loyalty Program Rewards

Reviews (4,649)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.

July 10, 2025

Cole was very helpful and was able to bespoke our plan to our current needs. We have seen our customer's love this app and we look forward to growing alongside this app. Thanks again Cole!

Equine America
United Kingdom
Over 4 years using the app
Smile.io replied July 13, 2025

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Cole 🤩

- Smile Team ✨

July 9, 2025

Andrea is so Amazing , very knowledgeable . she is really making me LOVE Smile io , i appreciate all the support , i cant wait to see what this app is going to do for my store . thank you for making it so easy to use

Romance Boutique Secrets
United States
Over 1 year using the app
Smile.io replied July 13, 2025

Thank you so much for the kind review! Happy to help!

Smile Team✨

July 9, 2025

My customers and I love the smile.io app! It's driving my sales up and I couldn't be more happy.

Ruby Scott Lesbian Romance Books
United Kingdom
3 months using the app
Smile.io replied July 10, 2025

We couldn't be more happy that you took the time to leave this review!

Looking forward to continuing to support your success 💖

- Smile Team 🌟

July 7, 2025

Prompt and helpful support x

Leona Edmiston
Australia
10 months using the app
Smile.io replied July 10, 2025

Thank you so much for the 5-star review! We really appreciate it 💛

Don't hesitate to reach out in the future if you ever need anything!

- Smile Team ✨

Edited November 5, 2025

Customer service and tech support teams were very helpful and diligent

BRAMI Snacks
United States
About 7 years using the app
Smile.io replied July 10, 2025

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

July 2, 2025

It was easy setup but difficult to integrate on my shop. Customer service was great!!!

Dragons Treasures
United States
About 22 hours using the app
Smile.io replied July 4, 2025

Thank you for taking the time to leave us a review! We're happy to glad to hear that our team was able to help with any tricky parts you ran into 💖

- Smile Team✨

July 2, 2025

Smile has integrated really nicely with our website and it has been a pretty seamless set up. When required, the support team answered clearly and took the time to ensure that I had all I needed.

FINDRA Clothing
United Kingdom
9 months using the app
Smile.io replied July 4, 2025

Thank you for taking the time to leave us a review! We're happy to hear that you've had such a smooth experience so far! 💖

- Smile Team✨

June 27, 2025

Our customers love earning rewards...great customer service too if you ever have an issue!

JAYNE Boutique
United States
About 4 years using the app
Smile.io replied June 29, 2025

Thank you for the review! Your support means the world to us and we are truly grateful.

- Smile Team

June 26, 2025

Great customer service. Responsive and helpful.

Chill Paws
United States
Over 5 years using the app
Smile.io replied June 29, 2025

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with the team 🤩

- Smile Team ✨

June 24, 2025

The staff (Lynn) very helpful and responded quickly. Thank you.

Banyan Tree Essentials
Singapore
Almost 8 years using the app
Smile.io replied June 26, 2025

Thank you so much for your review! We think Lynn's pretty great too 🤩

Don't hesitate to reach out in the future if you ever need anything!

- The Smile Team ✨