Smile: Loyalty Program Rewards
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Reviews (4,649)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.
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Thanks Smile, very useful for Shop Santé and Brandon gives an amazing service!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
I've been using Smile for 9 years. Support is very helpful and easy to contact when needed. Thanks, Erin!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
We've been a Smile and Shopify user for several years. Recently ran into some syncing issues and after working with several support agents, we were connected to Angie. She was kind, patient & responsive and was finally able to resolve the issue for us. Angie gets 5 stars.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Very friendly and helpful. Very efficient in resolving my issue. Good product knowledge.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
We’re new to loyalty apps, and setting Smile up has been simple and intuitive. But what really stands out is the customer service responsive, thoughtful, and genuinely helpful. That alone makes it worth using.
Thanks for taking the time to leave this review! We are glad to hear you've found the set-up process simple and enjoyed chatting with our team :)
Lynn was absolutely wonderful to work with! She was attentive, knowledgeable, and genuinely kind throughout our interaction. Her professionalism and prompt support made the experience not only smooth but also very pleasant. Thank you, Lynn, for your outstanding service!
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Lynn 🤩
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
Shelby was really helpful!
Thank you so much for taking the time to leave this review 🤩 It was a pleasure assisting you!
Shelby - Smile Team✨
Great app with excellent customer service (thanks Lisa!).
So glad you had a great experience with Lisa! Thanks for leaving this lovely review :)
Jade from Smile was very helpful. She assisted in setting up the loyalty program. Superior program compared to others
Thank you for taking the time to leave us this review! Looking forward to continuing to support your success 💖
- Smile Team 🌟
I was having issues with the app and emailed customer service. Honestly, I never expected to receive a response, but 5 minutes after I emailed, I got a response from Shelby and she was so helpful and thorough. Turns out the error was on our end, but the customer service was great.
Thank you so much for the kind words! 💛 We're thrilled to hear Shelby was able to help so quickly and thoroughly — we’re lucky to have her! Don’t hesitate to reach out again if you ever need anything. We're always here for you 💬✨
– The Smile Team ✨
