Smile: Loyalty Program Rewards

Smile: Loyalty Program Rewards

Reviews (4,649)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.

June 4, 2025

Erin and Ezra were are great help! Love the prompt response from the team

LBZ Studio
Singapore
3 months using the app
Smile.io replied June 5, 2025

We couldn't be happier that you took the time to leave this review, thank you!

- Smile Team 🌟

Edited October 23, 2026

Highly recommend this app to any company looking to grow their loyalty and rewards program. Very easy to integrate and easy to use! Shout out to Lynn went above and beyond for me.

The Plug Drink
United States
About 3 years using the app
Smile.io replied June 5, 2025

Thank you for taking the time to leave us this review! Looking forward to continuing to support your success 💖

- Smile Team 🌟

June 4, 2025

We've been working with Smile.io since 2020, and the experience has always been seamless. Ezra and Andrea have been especially helpful, responsive, kind, and genuinely supportive. It's great to work with a team that truly cares. Highly recommend Smile.io and their incredible support team!

Fyxx
Jordan
Over 4 years using the app
Smile.io replied June 5, 2025

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Ezra and Andrea 🤩

Don't hesitate to reach out in the future if you ever need anything!

- Smile Team ✨

June 3, 2025

Great customer service. Erin answered all of my questions- with patience and care. So happy we are using Smile!

Angie's Strength & Style Boutique
United States
Over 5 years using the app
Smile.io replied June 4, 2025

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Erin 🤩

Don't hesitate to reach out in the future if you ever need anything!

- Smile Team ✨

June 1, 2025

App provides upsell value and support is super helpful and responsive.

BunnieBox
United States
10 months using the app
Smile.io replied June 3, 2025

Thank you for sharing your review! We love that you're seeing the value in using our app on your store 😍

Smile Team 🌟

June 2, 2025

have been using Smile for a number of years now. Great feature, excellent support. I can't be happier.

Knives and Stones
Australia
Over 5 years using the app
Smile.io replied June 3, 2025

We couldn't be happier that you took the time to leave this review! Looking forward to continuing to support your success 💖

- Smile Team 🌟

Edited July 7, 2025

Lynn provided fantastic customer service !

USTRADA
United States
About 1 month using the app
Smile.io replied June 1, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

May 30, 2025

The app is amazing and the customer service I got from Jade was great!

Address Oasis
United States
Over 2 years using the app
Smile.io replied June 1, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

May 29, 2025

Lovely chatting with Andrea and Erin. Thanks for helping me out!

Baseline Sports
India
About 1 month using the app
Smile.io replied May 30, 2025

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Andrea and Erin 🤩

Don't hesitate to reach out in the future if you ever need anything!

- Smile Team ✨

May 27, 2025

Very supportive customer service they answer all my questions patiently and precisely

Perfectly Scentsable
United States
15 days using the app
Smile.io replied May 29, 2025

Thank you for this lovely review!