Smile: Loyalty Program Rewards

Smile: Loyalty Program Rewards

Reviews (4,649)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.

May 28, 2025

straightforward app. easy to install works well. super responsive and helpful customer service

Joie Designs
Canada
12 months using the app
Smile.io replied May 29, 2025

Thank you for taking the time to leave this review! We are happy to hear you found our customer service helpful.

May 27, 2025

Amazing customer service,

Andreandana helped me fix my issue asap!

Amara Parfums
Australia
5 months using the app
Smile.io replied May 28, 2025

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Andrea 🤩 We're lucky to have her here at Smile 💖

Don't hesitate to reach out in the future if you ever need anything!

- Smile Team ✨

May 26, 2025

Great app with excellent support! Super easy to set up! I reached out for support with something to customize, and Angie T was very fast in responding and gave me great tips with detailed instructions, and it worked!

Hunkal Estate Coffee
India
3 months using the app
Edited December 1, 2025

Prompt support from a real human who deals with our enquiries quickly and efficiently. We've been really happy with Smile for a number of years now

Reignite Wellness™ by JJ Virgin
United States
Over 7 years using the app
Smile.io replied May 25, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. 


Smile Team ✨

May 22, 2025

Very easy setup process. I had a couple of things I couldn’t do and support were very responsive and helped me sort these things straight away.

Honest Skincare
New Zealand
About 2 hours using the app
May 21, 2025

The app works great, and if you aren't changing your store a lot then, you won't have any issues. Customers also love having a rewards system!

Threyda Art and Apparel
United States
Almost 4 years using the app
Smile.io replied May 23, 2025

So glad that you and your customers are loving the rewards program! Thank you for this lovely review.

May 17, 2025

Very easy to setup compared to other rewards apps I've tried.

Chill Country
United States
About 12 hours using the app
Smile.io replied May 19, 2025

Thank you so much for the 5-star review! We really appreciate it 💛

Don't hesitate to reach out in the future if you ever need anything!

- Smile Team ✨

May 16, 2025

Hannah was very helpful and quick at resolving my issue - thanks again

Urban Farm-It
United Kingdom
About 1 year using the app
Smile.io replied May 18, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

Edited July 8, 2025

The customer service I received with Smile has been great, they are real humans that help!!

BlendBee Tea
United States
6 months using the app
Smile.io replied May 18, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

May 12, 2025

They helped me alot especially Angie, Thanks to all team.

Calgary Vape Store
Canada
4 months using the app
Smile.io replied May 14, 2025

Thank you so much for taking the time to leave this review! We happy Angie was able to help 💖

- The Smile Team ✨